Operations TMT - Consultant & Senior Consultant

Job description / Role

Our team has deep industry expertise across key market segments in both the private and public sectors and offers Operational Consulting advice in four service areas:

Operations Excellence
– Helping to transform the effectiveness and efficiency of large scale operational processes and continually improve the core operation of a service organization.

Supply Chain
– Helping to optimize the value chain by reviewing and improving processes whilst enabling organizations to maximize financial value and competitive advantage from their operations.

CFO Services
– Helping CFOs improve the multiple roles they play - from reporting and control to finance operations to strategy and execution - and address the challenges their finance organizations face.

Programme Leadership
– Helping clients align their programmes and projects with strategic objectives, and deliver business changes through intelligent PMOs and Programme Assurance

Key Roles and Responsibilities:
- Develop knowledge in multiple industries and full breadth of services offered by Deloitte while specializing in a selected industry and service line
- Assist in project management activities and manage subordinates when leading teams
- Guide teams as appropriate in providing consulting services to the clients in different sectors giving the knowledge and expertise in selected industry and service line
- Provide exceptional service to the client by responding with a sense of urgency, practicality, accountability, integrity, and respect
- Demonstrate awareness of assignments’ tasks and responsibilities, and complete work as per Deloitte’s quality standards, and within the assigned timeframes
- Lead client deliverables development and ensure tasks are met within assigned timeframes. These deliverables are to successfully fulfil and exceed client expectations using Deloitte tools and methodologies
- Experience working with a telecom service provider and experience delivering projects for a telecom service provider, telecom regulator or a utility client
- Understand the client business at the set of the engagement, develop work plans, be responsible for the effective day to day delivery, and nurture client relationship
- Continuously develop a working knowledge in Deloitte’s tools and methodologies, and use them in delivering clients’ work
- Drive adherence to all risk management and quality assurance tools, and proactively manage key risks and issues related to the engagement
- Identify operational inefficiencies within the client organization, common issues or trends facing the client business functions and determine improvement areas and potential actions to address those issues
- Lead by example, work collaboratively, and help develop other team members and share knowledge by building capacity of teams
- Develop and manage good client relations producing outputs which meet client expectations and Deloitte standards
- Plan and organize various business development activities for the consulting practice
- Support business development efforts through identifying opportunities, exploring sales activities and proposal development
- Keep abreast with global and local trends in order to anticipate client needs and to offer value added and practical business solutions
- Communicate clearly and effectively. Develop presentation materials, and conduct workshops and presentations to clients
- Adhere to Deloitte’s policies and regulations, and exhibit positive and professional conduct

Requirements

- Bachelor's Degree in Business or Engineering or any other relevant major.
- 2-3 years’ proven experience with Operations Consulting projects and ideally within TMT
- Proven experience with financial and process transformation, enhanced Telco operations model development, and/or strategic sourcing and procurement engagements for TMT clients.
- Previous consulting experience with a leading or relevant boutique consulting firm known for the strength of its TMT industry coverage
- Complete fluency in written and spoken business English
- Ideally Arabic speaking

About the Company

Deloitte is the world's largest and leading professional services firm, providing audit & assurance, consulting, financial advisory, risk advisory and tax and services to public and private clients spanning multiple industries, whether they are in the energy, communications, oil and gas, financial services, family businesses, healthcare, public or education sectors among others.

With a globally connected network of member firms in more than 150 countries and territories, Deloitte brings world-class capabilities and high-quality service to clients, delivering the insights they need to address their most complex business challenges. Deloitte's more than 250,000 professionals are committed to becoming the standard of excellence.

Deloitte & Touche (M.E.) is a member firm of Deloitte globally and is the first Arab professional services firm established in the Middle East region Deloitte & Touche (M.E.) is a member firm of Deloitte Touche Tohmatsu Limited (DTTL) and is a leading professional services firm established in the Middle East region with uninterrupted presence since 1926 with 26 offices in 15 countries to date. What distinguishes Deloitte member firms in the Middle East is the global and regional expertise and know-how offered through specialized and highly knowledgeable talent. Deloitte aims to offer the best services to its clients through a team with more than 3,300 partners, directors and staff in the Middle East which guarantees effective communication with clients and a deeper understanding of their needs. It is a Tier 1 Tax advisor in the GCC region since 2010 (according to the International Tax Review World Tax Rankings). It has also received numerous awards in the last few years which include best employer in the Middle East, best consulting firm, the Middle East Training & Development Excellence Award by the Institute of Chartered Accountants in England and Wales (ICAEW), as well as the best CSR integrated organization.

Deloitte drives progress. Our practices around the Middle East support clients become leaders wherever they choose to compete. We invest in outstanding people of diverse talents and backgrounds and empower them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we.

Our Purpose

Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most-for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations and supporting our communities.

Our shared values guide the way we behave to make a positive, enduring impact:

• Integrity
• Outstanding value to markets and clients
• Commitment to each other
• Strength from cultural diversity