Job closed
Ref: LP085-1040
Job description / Role
• End-to-End System Administration, Operation and Maintenance of all Charging System nodes (CCN, SDP, AIR, ECMS, NG-CRS, HP-IVR, SI Router, VS)
• Trouble shooting, Fault Investigation, Root Cause Analysis of all Charging System nodes.
• Statistical Performance Reporting and Analysis of all Charging System nodes.
• Delivery Performance & Quality Management based on the contractual SLA. Monitor Delivery Performance.
• Ensure contractual KPI fulfillment and Performance Reporting to the customer organization.
• Perform hierarchical escalation of critical/major incidents and act as the primary interface towards the customer.
• Routine Preventive Maintenance, Health Check, Back Up, Disaster recovery, Fault Trend Analysis etc. of all Charging System issues, faults etc.
• Integration of new features and services in Charging System nodes.
• Coordinate and interface with Customer and 3PP Support and Project organizations for escalated issues and ongoing Projects.
• Improve operational efficiency by developing scripts and tools.
• Interface customer organizations regarding operational issues, queries, clarification requests, escalations. Assist customer with technical solution, advise, guidance and recommendations.
• Ensure system uptime and service availability of all Charging System nodes according to contractual SLA.
Requirements
• 3-5 years of Charging Systems Operation & Maintenance experience.
• Unix Systems Administration and Database Administration experience.
• Application development and scripting experience.
• Having experience on protocols such as CIP-IP, SIGTRAN, DIAMETR, MAP USSD, ISUP, UCIP, ACIP and CCAPI.
About the Company
Saudi Networkers Services, incorporated in 2001 with an aim to provide the world class business and consulting services through a combination of market insight, technical excellence and unrivalled agile methodology.
Our success stems from building strong relationships and trusted partners, which enabled us delivering exceptional services to public sector, as well as some world's leading organizations, in Telecommunication, Information Technology, Cyber Security, Banking, Energy, Utilities and various other industry arenas.
We collaborate closely, ideate that how the work gets done, while working alongside businesses to collaborate on growth and applying breakthrough innovations, that drive exponential impact, managed by teams specialized in their assigned industry sectors.