Job closed
Ref: OP632-50
Job description / Role
- Acts as industry expert and supports both internal and external stakeholders with all the technical inquiries.
- Troubleshoots and identifies claims in a professional manner.
- Homologation Study and communication with OEM
- Supports Director with technical training plan and takes initiatives with implementing technical training in order to achieve fully understanding of the features and benefits from the customers, and to increase the market share systematically.
- Analyses latest regional regulation on warranty, service pack and etc.
- Actively contributes to developing standards, processes and procedures in automotive aftersales business: wholesale and retail procedures for PDI, quality inspections, insurance claims, warranty claims, spare parts ordering, CSI, technical training for sales staff, developing and delivering training programs for: technical, spare parts and warranty
Requirements
- Bachelor degree/Diploma in mechanical engineering
- 7+ years automobile technical support work experience with proven track records in Saudi Arabia
- Have knowledge of GCC regional regulatory requirements on warranty, service pack and etc.
- Strong and accurate technical assessment/judgement abilities
- Logical thinking and strong capability of problem analysis
- Detail oriented
- Strong communication skill
- Fluency in English and Arabic is essential, other language such as Hindi would be advantageous.
About the Company
“Great vision without great people is irrelevant, a Company’s growth potential is limited by its ability to attract enough of the right people” - James C. Collins in Good to Great.
As talent shortages grow more acute and online platforms are giving employees new mobility while allowing competitors to poach top performers more freely, managing people become a much higher strategic priority.
HR need to help increase revenue and productivity while lowering talent and HR costs to ensure profit margins don\'t get eroded. Companies need to rethink people strategies, HR processes, organizational structures, workplace flexibility and human capital deployment.
To win the war for talent in the new era, deploying the same strategies is a sure way of losing, at JC & Partners we help Companies find total HR solutions that improves the bottom line while our diverse team remove cultural misunderstandings and inefficiencies so you can grow and expand your business more effectively by having the right talent for your business.