Airport Services Agent

Job description / Role

Airport Services Agent - Qatar Airways - Abha

In this role as a System Engineer, you will be responsible to manage & support the Windows IIS servers and application troubleshooting. We support an environment of over 1000 servers and across multiple countries including both virtual and physical server environments.

Work tasks include: Windows IIS and server maintenance and troubleshooting, IIS Upgrades, web application troubleshooting, VB Scripting, Deployment of Applications, Websites creation and maintenance in the Standalone, Clusters environment.

In this role you must have expert knowledge of Windows IIS and server maintenance and troubleshooting, IIS Upgrades, web application troubleshooting, VB Scripting, Deployment of Applications, Websites creation and maintenance in the Standalone, Clusters environment in:
• Websites are integrated with Open Single Signon and OTP agents
• Application Request Routing (ARR) to implement a Forward and reverse proxy server for multiple back-end applications
• Ability to diagnose and resolve performance or application issues on Windows IIS servers (6.x/7.x/8.x) and sharepoint servers.
• Troubleshoot Microsoft Server configuration or performance issues.
• Install various certs on web servers including Verisign, PKI , external vendor, and code signing certs.
• Managing daily , weekly SSL certificates renewal, expiry and implementation.
• Managing Federated certificates with external vendors
• Ability to manage multiple tasks including Incident/Ticket management, Upgrades, and Deployments.
• Ability to work across teams to resolve issues and outages.
• Reduction in time to restoration of service outages
• Root cause identification and ultimate remediation of issue
• Pre-determination of issues before they become outages
• Monthly operational metrics relative to performance, capacity, trending or lifecycle statistics
• On Call Support for after business hours and weekend
• 5+ years of IIS Administration, Windows OS Administration, Web application troubleshooting
• Bachelor's degree in computer science or related field, in which 4+ years’ experience in IIS administration, installation and configuration.
• Strong understanding of Windows Server 2008 / 2012, load balancers, general networking and firewall concepts.
• Excellent critical thinking and problem-solving skills.
• Experience with IIS log analysis. IIS core analysis, IIS debug log analysis.
• Experience designing and architecting web servers with clustering and / or load balancing technologies.
• Excellent verbal and written communication skills.
• ITIL concepts
• Good knowledge on products like final builder
• Good knowledge on opensource deployment tools for deployment automation (know how to automate day to day operations task in to automation)
• Windows Administration, .Net, scripting, VB scripting

Additional responsibility to manage and support Apache Tomcat and RedHat Jboss application server administration on Linux platform with basic shell scripting.

Requirements

To be successful in this role, you must hold a Bachelor’s Degree in IT or equivalent. You must have minimum 5+ years of job-related experience. You must have experience in providing support for all aspects of Middleware(Windows IIS/.net/Tomcat/Jboss Platform). Strong knowledge on Windows IIS platform is mandatory.

Applicants should have good communication, technical documentation and leadership skills to excel in this position.

Must able to work calmly under pressure.

About the Company

Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the world’s fastest-growing airline. We connect more than 150 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the Five-star airport, Hamad International Airport in Doha, the State of Qatar.

Travel today involves a mix of short, medium and long-haul segments, with more people travelling than ever before. With the breadth of network coverage today, virtually no destination is unreachable. This is why the commitment to service is paramount; as our guests are travelling farther and more frequently than ever before, the experience on board is an important part of the journey itself.

Since our launch in 1997, Qatar Airways has earned many awards and accolades, becoming one of an elite group of airlines worldwide to have earned a 5-star rating by Skytrax. Voted Airline of the Year by Skytrax in 2011, 2012, 2015 and most recently in 2017, Qatar Airways has won the confidence of the travelling public. We have accomplished these goals by focusing on the details – how we run the business, and how you experience our airline.