Airport Services Supervisor

Qatar Airways

Saudi Arabia

Ref: GP388-1075

Job description / Role

Employment: Full Time

Airport Services Supervisor - Qatar Airways - Taif

In this role, you will be responsible for supervising and controlling flight-handling activities such as flight editing, transfer and boarding in order to achieve a high standard of service. You will also aim to achieve optimum satisfaction and on-time departure of flights.

Specific accountabilities include:
- Acting as station coordinator in liaison with GHA and QR department. Working closely with GHA and all airport departments to ensure on-time performance targets are met.
- Supervising airport team in achieving on-time performance
- Facilitating the Ramp Handling activities in liaison with GHA, caterers, fuelling agent, maintenance, cargo, and crew to expedite departure
- Working with all departments to ensure precision timings towards on-time departure are met.
- Utilising available resources by planning efficient duty allocation for customer service agents. Ensuring efficient use of manpower during duty period
- Reviewing aircraft allocations according to the movement messages / late arrivals / loads etc. Ensuring all departures are aware of operational messages and requirements

Requirements

To be successful in this role, you will need a trade or vocational qualification combined with a minimum of four years of related experience. Exposure to an airline or GHA as dedicated ground staff in passenger handing and ground operations is required. You will also need a good understanding of conditions of carriage, international civil aviation safety and security procedures. Knowledge of airport functions including baggage handling, weight and balance and dangerous goods regulations is required.

You will also need to be fluent in English and Arabic (written and oral) for this position.

About the Company

Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the world’s fastest-growing airline. We connect more than 150 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the Five-star airport, Hamad International Airport in Doha, the State of Qatar.

Travel today involves a mix of short, medium and long-haul segments, with more people travelling than ever before. With the breadth of network coverage today, virtually no destination is unreachable. This is why the commitment to service is paramount; as our guests are travelling farther and more frequently than ever before, the experience on board is an important part of the journey itself.

Since our launch in 1997, Qatar Airways has earned many awards and accolades, becoming one of an elite group of airlines worldwide to have earned a 5-star rating by Skytrax. Voted Airline of the Year by Skytrax in 2011, 2012, 2015 and most recently in 2017, Qatar Airways has won the confidence of the travelling public. We have accomplished these goals by focusing on the details – how we run the business, and how you experience our airline.

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