Job closed
Ref: LP085-798
Job description / Role
- Responsible for support, administration and documentation of applications
- Liaise with users, client and third party for any support/maintenance requirement
- Provide customer focused support in the analysis, documentation and resolution of problems relating to the core supported systems.
- Manage and co-ordinate support effort including consultants, suppliers and internal customers.
- Provide resolution/responses to problems within agreed SLA performance targets.
- Proactively monitor data integrity to help ensure consistency of data between systems.
- Document change requests to meet identified business requirements.
- Where appropriate implement approved changes.
- Transfer data sets to and from internal and external sources.
- Develop and document reports using reporting tools and SQL.
- Update and maintain information on the call-logging software.
- Work with colleagues, with particular reference to continuously develop knowledge base information within the software.
- Maintain and update procedures and system documentation.
- Contribute to systems/applications projects of a reactive nature.
- Produce formalized project documentation in accordance with departmental standards for the following where appropriate:
- Enhancement and change requests for both suppliers and internal developers
- New or changed procedures
- Project and test plans
- Perform monitoring of all in-scope applications
Requirements
- Overall 2-3 years of experience in monitoring Infra/App support
- Good understanding of Unix/Linux operating system
- EAI & Comptel (Provisioning & Billing) would be advantageous
- Be ready to work on 24x7 rotational shifts
- Good verbal and written communication skills
- ITIL knowledge is must
- Arabic Speaking Preferred.
About the Company
Saudi Networkers Services, incorporated in 2001 with an aim to provide the world class business and consulting services through a combination of market insight, technical excellence and unrivalled agile methodology.
Our success stems from building strong relationships and trusted partners, which enabled us delivering exceptional services to public sector, as well as some world's leading organizations, in Telecommunication, Information Technology, Cyber Security, Banking, Energy, Utilities and various other industry arenas.
We collaborate closely, ideate that how the work gets done, while working alongside businesses to collaborate on growth and applying breakthrough innovations, that drive exponential impact, managed by teams specialized in their assigned industry sectors.