Assistant Executive Housekeeper

Job description / Role

Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Job Description

Creating an engaging work environment for Colleagues of Fairmont Hotels & Resorts is as important as turning moments into memories for our guests . The standards and values you model as Assistant Executive Housekeeper will inspire your team - not only to ensure exceptional guest rooms, public areas and heart of the house areas, but also to grow their careers with Fairmont.

Responsibilities

Reporting to the Director of Housekeeping, responsibilities and essential job functions include but are not limited to the following:

- Consistently offer professional, friendly and engaging service
- Supervise the day-to-day operation of the department to ensure service standards are followed
- Maintain all guest rooms, public areas and heart of the house areas; ensuring that the highest standard of cleanliness is met
- Monitor labor costs while ensuring effective scheduling and department productivity
- Assist with preventative maintenance programs while working with the Chief Engineer
- Address guest concerns and react quickly; logging and notifying proper departments as required
- Manage the departmental budget in a fiscally responsible manner
- Ensure effective communication, including coaching and performance management
- Attend regularly scheduled departmental meetings
- Follow departmental policies and procedures
- Report necessary maintenance items
- Follow all safety and sanitation policies
- Other duties as assigned

Requirements

Qualifications

- 2 years relevant experience required with 1 year of which in a supervisory role; preferably in a large hotel or comparable facility
- Excellent detailed knowledge of housekeeping operations
- Basic training skills
- Excellent interpersonal, communication (verbal and written), organization, multi tasking, problem solving skills; detail oriented
- Working knowledge of Property Manager preferred
- Proficient with Microsoft Office suite required

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.