Job closed
Ref: SP891-43
Job description / Role
Responsibilities
- Designing a methodology for applying analysis and modeling customer data and collecting it for a store data.
- Analyzing customer data from databases and data stores to prepare reports
- Customer satisfaction and behavior and facilitating sharing between multiple data systems.
- Use of query analysis and reporting tools.
- Analyze and develop data quality processing plans.
- Ensure data quality through automated verification as well as manual processes.
- Standardize customer data collection by developing methods to design the customer database
- And reports back it up.
- Conducting the study and evaluation of the customer experience through all the channels that deal
- The client works with the company to identify development opportunities for the services it provides company.
- Conducting a periodic analysis of the services provided by the company and submitting reports on the results
- Analytics in order to improve the services provided. By identifying challenges and problems
- In the customer journey with cause analysis and recommendations with other departments.
- Being aware of regular contact with customers; To provide an overview of (063) degrees of
- Interaction and services provided by the company to customers.
- Holding improvement and participatory innovation workshops and defining the goals and requirements for holding
- The workshop and the target groups in the improvement and participatory innovation workshops.
- Consolidation of design thinking activities in all the work of his administration, and striving to consolidate
- Innovating when developing or improving customer journeys and experiences with a focus on conducting workshops
- Work on innovation and participatory design, and work with representatives of the relevant authorities and a number of clients to participate in participatory design activities.
Requirements
Qualifications
- Ability to analyze data
- The ability to identify weaknesses
- The ability to identify feedback
- The ability to devise solutions
- Responsibility
- Team work
- Adhere to directions
- Commitment to the administrative hierarchy organizational
About the Company
The Professionals is a Saudi leading Consulting firm that was established in 2015 in Riyadh, Saudi Arabia.
Since 2015 until now, we’ve become a successful partner in delivering unique consulting services to our partners who operate in different industries and sectors.
We always combine our service offerings by adopting global best practices with local in-depth understanding and delivering it with a passion to exceed our partners’ expectations to achieve their business objectives.