Business Operations Manager

Job description / Role

Business Operations Manager - Payment's - RTGS

Our client requires a Business Operations Manager from a bank or financial institution to be based in Riyadh, KSA. The successful candidate will build and do preparatory work for the operational team and will be in charge of the Business Operations Function for both planned services as the Business Operations Manager in the payments area for the running phase of the services.

The Main Responsibilities are to:
• Ensure the successful implementation of the operations model of the payment system.
• Contribute in UAT activities to verify any release, changes or updates regarding GCC RTGS on testing environment.
• Day-to-day operations of GCC RTGS (and any other future system) in accordance to business and operating rules, procedures and standards.
• Provide support to GCC RTGS’s users by answering questions, advising and resolving issues during the GCC RTGS business day.
• Act as 1st level receiving disputes arising between participants (Acting as external users “Service desk” answering questions, advising and resolving issues during the GCC RTGS business day).
• Provide reports about business activities in all aspects.
• Manage the projects of Business Operations Function.
• Review and update related rules and procedures when required.
• Recommend and issue related policies where none already existed.

Requirements

• Suitable candidates will have a bachelor degree or equivalent experience in business operation with a minimum of 5 years’ experience in payments or other operational banking areas with a basic understanding of the functioning of IT systems, organisation of business processes and reasoning from a legal and economic point of view. You will have good analytical skills in order to transfer conceptual documents into tangible operational documentation, a readiness to learn and to adapt to a challenging “start-up” environment and good communication skills and an advanced command of English.

The additional desired experience is the following:
• Understanding of IT project management and change management processes
• Understanding back-up/restore concepts in payment systems
• Understanding of cryptographic methods
• Awareness of threats to integrity, availability and confidentiality of payment services
• Familiarity with communication tools required for decentralized service management.

About the Company

At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. With over 50 years’ success under our belts and a workforce of 10,000+ people across 32 countries, we’ve evolved to put our customers at the heart of everything we do.

So much more than a specialist recruitment business, what really sets us apart is our knowledge through scale, deep understanding and our ability to meaningfully innovate for our customers. By providing advice, insights and expertise on issues you face today in the fast-paced world of work, we help you make the right decisions for tomorrow.

Offering an unrivalled suite of recruitment and workplace solutions, whether you’re looking for what’s next in your career, or have a gap to fill, we’ll help you get where you want to go.

You can rely on us to deliver today and help you plan for tomorrow.