Change Management Support (ITIL)

Job description / Role

• Maintaining the Change Management policy, processes and standards.
• Manage, review, amend and close Requests for Change (RFC).
• Develop and present Change Management reports as required.
• Coordination of the Change Advisory Board (CAB).
• Coordinate services, implement & monitor Release Plans, producing detailed timetables of events and documenting action plans.
• Communicate and manage expectations during the planning and rollout of new Releases.

Requirements

• University Qualifications: Bachelor Degree in Computer Science / Information Technology OR relevance qualifications.
• Other certifications obtained: ITIL
• Nature and length of previous experience: Minimum of 3 to 5 Years of Experience in Change Management, IT Service Management / IT Service Delivery Management.

Specialist knowledge:
• ITIL
• Change Management
• ITSM
• Preferably Knowledge in Release & Problem Management.

Soft Skills and Personality traits:
• Excellent verbal and written communication skills
• Problem Solving
• Team Management.

About the Company

Saudi Networkers Services, incorporated in 2001 with an aim to provide the world class business and consulting services through a combination of market insight, technical excellence and unrivalled agile methodology.

Our success stems from building strong relationships and trusted partners, which enabled us delivering exceptional services to public sector, as well as some world's leading organizations, in Telecommunication, Information Technology, Cyber Security, Banking, Energy, Utilities and various other industry arenas.

We collaborate closely, ideate that how the work gets done, while working alongside businesses to collaborate on growth and applying breakthrough innovations, that drive exponential impact, managed by teams specialized in their assigned industry sectors.