Chief Operations Officer / COO

Job description / Role

I.T
- Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.
- Completes projects by coordinating resources and timetables with user departments and data center.

Talent Acquisition
- Prepare timely and accurate reports of Talent Acquisition department to meet the Exchange and the departmental requirements, objectives, and standards.
- Ensure recruitment needs are in line with the manpower plan to reach optimum service levels.

Logistics Services
- Plan best allocation and utilization of space and resources for new buildings, or re-organizing current locations.
- Direct staff transportation for/from the camp to the job locations.

Government Relations
- Manage all governmental issues related to staff : Labor, passport, and traffic offices.

Employment Relationship
- Lead enterprise management activities and train ERO’s members.
- Ensure necessary actions are undertaken by the ERO’s.

Requirements

- 10 + years in senior management positions in operations, sales, business development, or marketing related to Services sector.

IT
- ERP system Implementation: number of modules implemented.
- Average data efficiency: measures data center efficiency and accuracy

Talent Acquisition
- Average cost of recruitment by employee.
- Percentage of vacancies filled that meet hiring plan.
- Average staff turnover cost: Costs associated with employee departures, includes costs like recruitment, training, etc.

Logistics and Governmental affairs
- % of cost cutting in maintenance and outsourcing services.
- % of violation fees related to employee governmental documents.

Employment relationship
- Set customer service survey system to enhance customer satisfaction.
- Complaints/contacts per customer: The less contacts to your customer service department the better

About the Company

Frontier IQ is a specialist firm headquartered in Dubai whose mission is to optimize our client\\'s talent through Executive Search and Training.

We specialize in sourcing professionals in Financial Services, Marketing, Advertising, and Media from around the world for leading employers in MENA region.