Commercial Operation Director

Job description / Role

Owns the overall accountability of customer satisfaction for the large projects partnership with the customer.

Drives customer relationships between my customer and the customer for the partnership execution.

Includes the set up and overall supervision of the governance and all communication with the customer to:
- Understand and manage customer expectations
- Validate messages
- Report on progress and results
- Agree priorities and plan
- Identify new needs and develop business
- Negotiate contract evolution or deployment strategy
- Be the escalation level for major issues when solutions have not been reached with his team…

Requirements

- 7 years’ experience required.
- A good understanding of project management. For partnerships in their initiation and build phases, a program management experience of similar large and complex projects is mandatory. Those who have come from previous program management roles must be familiar with the issues involved in managing benefits, project interdependencies and complex stakeholder environments.
- Experience in remote management in an international context.
- Experience in product management or functional management in a matrix organization.
- Experience working in an external client facing role within the telecoms and IT industry sectors or within service consultancy businesses (SSII).
- For partnerships in their initiation and build phases, former experience within the Client group and especially the knowledge of Client products & services, delivery organizations, processes and methods and a personal network of relations is a plus.

About the Company

Saudi Networkers Services, incorporated in 2001 with an aim to provide the world class business and consulting services through a combination of market insight, technical excellence and unrivalled agile methodology.

Our success stems from building strong relationships and trusted partners, which enabled us delivering exceptional services to public sector, as well as some world's leading organizations, in Telecommunication, Information Technology, Cyber Security, Banking, Energy, Utilities and various other industry arenas.

We collaborate closely, ideate that how the work gets done, while working alongside businesses to collaborate on growth and applying breakthrough innovations, that drive exponential impact, managed by teams specialized in their assigned industry sectors.