Concierge

Job description / Role

The knowledge of a great Concierge is the expectation of our Guests when staying at Banyan Tree Al Ula. Your ability to anticipate Guest needs and make informed suggestions will ensure they have a truly memorable stay.

What is in it for you:
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:
Reporting to the Guest Experience Manager / Chef Concierge, responsibilities and essential job functions include but are not limited to the following:

- Consistently offer professional, friendly and engaging service
- Follow Front Office policies, procedures and service standards
- Assist guests with mail, messages, and any plans or arrangements they require including babysitting and dog-sitting
- Assist guests regarding hotel facilities in an informative and helpful way
- Promote and sell the services and concessions within the Hotel as well as services offered by suppliers
- Assist guest with dining reservations and handling group/ special occasions dining needs
- Provide personalized and specialized service to VIP guests of the Hotel through pre-arrival emails, communication and follow up throughout stay and post-departure
- Act as a liaison and resource for other departments and employees of the Hotel
- Follow department policies, procedures and service standards
- Constantly be aware of daily functions and promotions in the hotel
- Following all safety and sanitation policies
- Adhere to the hotel's vehicle handling and safety policies while driving hotel and guest vehicles
- Assist with VIP Concierge / Butler duties which include corresponding with guests by phone and email prior to arrival in a professional and timely manner. Assisting guests with dining, BBQ orders, flower requests, cabin stock requests, activity bookings, spa and transportation inquiries. Meet and greet with all arriving Butler Guests, provide hotel orientation and escort guests to room. Remain in regular contact with guests in house in ensure a seamless, personalized, enjoyable, and comfortable stay. Surprise and delight at every opportunity and work with other departments to expedite requests
- Contact arriving elite ALL members (Gold / Platinum/ Diamond / Limitless) prior to arrival. Personalize pre - arrival email, review and action preferences from ACDC, review room blocking, and ensure all earned privileges are extended consistently
- Other duties as assigned

Requirements

Your experience and skills include:
- Previous customer related experience required
- Excellent knowledge of Banyan Tree Al Ula and local attractions preferred
- Computer literate in Microsoft Window applications an asset
- Previous experience with Property Manager and Book it!, Open Table and Kipsu text messaging system an asset
- Excellent communication and organizational skills
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable, self-starter and goal oriented
- Ability to work well under pressure in a fast-paced environment
- Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
- Ability to focus attention on guest needs, remaining calm and courteous at all times

Saudi Nationals currently holding this position are encouraged to apply.

Your team and working environment:
Banyan Tree will operate and expand the Ashar luxury camp, embracing the region's Arabian heritage to blend in seamlessly with the Ashar Valley's striking natural scenery and stand in the heart of AlUla's planned "living museum" experience. Situated near AlUla's signature mirrored Maraya Concert Venue, the camp recently hosted guests of the annual Winter At
Tantora cultural festival, elevating visitors' experiences by connecting them with AlUla's nature, art, and ancestry.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.