Credit Manager

Job description / Role

Credit Manager

At Fairmont Hotels & Resorts, every guest interaction is an opportunity to create a lasting memory. Your leadership as Credit Manager will inspire your team to be brand ambassadors, The Credit Manager is responsible for the Credit and Receivable Operations of the Hotel and at all times ensure hotel's service and accounting standards are met .

Hotel Overview: Makkah Clock Royal Tower, A Fairmont Hotel, is located only a few steps away from the Masjid Al Haram and the Holy Ka'aba. This 76-story hotel, one of the world's tallest, is the focal point of the Abraj Al Bait Complex, part of the King Abdul Aziz Endowment Project, is the iconic symbol of hospitality in the Holy City. The hotel authentic hospitality is seen throughout 1618 guest rooms and suites are thoughtfully and elegantly appointed-with extravagant amenities and five-star services that allow for peaceful reflection and repose .

Summary of Responsibilities:

Reporting to Director, Finance & Business Support, responsibilities and essential job functions include but are not limited to the following:

- To consistently provide thoughtful, caring and sincere service.
- To lead and manage the day-to-day activity of the Credit Department and ensure all standards are followed.
- To ensure all procedures regarding billing, collection, credit cards, inquiries, cheque cashing are followed.
- To inspect all in-house accounts to ensure adherence to the hotels' credit policy; assist with the collection efforts of these accounts where necessary.
- To ensure local credit policies are followed.
- To review all requests for credit and approve as appropriate according to the in-house credit policies.
- Communicate approval or non-approval to the appropriate managers.
- To ensure proper handling of the filing systems in place according to policies and procedures.
- To monitor the Accounts Receivables as required.
- To manage and assist in the preparation of invoices for all approved group accounts with the appropriate supporting documentation.
- To handle all guest billing issues and disputes, including credit card initial inquiries and charge backs.
- To obtain credit references and monitor Accounts Receivables ledgers.
- To ensure financial records are maintained in compliance with accepted policies and procedures.
- To ensure all financial reporting deadlines are met.
- To ensure accurate and timely monthly, quarterly and year end close.
- To establish and monitor the implementation and maintenance of accounting control procedures.
- To balance operational, administrative and colleague needs.
- To ensure accurate and appropriate recording and analysis of revenues and expenses.
- To follow departmental policies and procedures and all safety policies.
- Other duties as assigned.

Requirements

Qualifications:

- Previous leadership experience in a Credit department an asset/preferred.
- Computer literate in Microsoft Window applications and/or relevant computer applications required.
- University/College degree in a related discipline required/preferred.
- Excellent communication and organizational skills.
- Strong interpersonal and problem solving abilities.
- Highly responsible & reliable with exceptional attention to detail.
- Ability to work cohesively with fellow colleagues as part of a team.
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
- Ability to follow directions, perform tasks with attention to detail, speed accuracy, and follow-through.
- Ability to work without direct supervision.
- Must have ability to secure minimum levels of skills and abilities that would allow for a proficient job orientation based on specific tasks and methods.

Physical Aspects of Position (include but are not limited to):

- Constant standing and walking throughout shift.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.