Job closed
Ref: OP547-07
Job description / Role
- Gathering feedback from customers on provided services and establishing a business improvement plan to prevent poor customer experience from happening again in the future
- Identifying and developing Customer Service metrics/benchmarks
- Validating root cause analysis of faults/issues and initiating customer services reports
- Evaluating and improving data held in the system with regards to our customers e.g. contact details
- Ensure all administrative paperwork systems are updated and that all required paperwork is completed in line with company guidelines
Requirements
- Saudi National
- Any related experience in Customer service
- Excellent telephone manner dealing with internal and external customers
- IT and systems skills (Microsoft Excel)
- Minimum education requirement: Diploma
- Key demographic requirement: Applicants must be based in Riyadh
About the Company
Elite Talent is committed to providing effective and professional recruitment and consultancy services to clients, moving them effortlessly towards Saudization green zone stature by successfully placing talented and credible Saudi candidates.
Elite Talents successful placing of Saudi professionals and graduates and strategic recruitment and retention plans help reduce high Saudi turnover within clients companies.