Job closed
Ref: NP659-08
Job description / Role
The role: To ensure smooth, efficient and accurate business support both externally to distributors and direct end-user customers with administrative, logistic and commercial issues as well as internally to the other departments and functions.
Key responsibilities
- To build and maintain professional relationships, effectively communicate with Customers/Partners as well as internal stakeholders (Supply Chain, Service Providers, Sales Team) and to continuously update and keep informed of key data in present CRM System.
- To manage the Order Handling process from reception of the order to the delivery and/or Payment Collection, including a strong focus on proactive Orderbook Management.
- To handle quotations according to local delegation rules, including activities for generation of leads (e.g. marketing campaigns), opportunities and proactive follow-up.
- To safeguard the fulfilment of customer deliver requirements, whilst selecting the most cost-effective supply option, by continuous follow-up of schedules, delivery pattern, supply and shipments, service deliveries, logistic cost etc.
- To contribute to promoting SKF e-commerce solutions.
- To manage Post Sales Activities (claims, returns etc.) and coordinate implementation of corrective actions.
- To support Account/Sales Manager with contract preparation, sales history analysis, opportunity development across platforms etc.
- To handle the Payment Collection process acting on goods transit, overdues, payment conditions, credit limits etc. contributing to a positive cash-flow.
- To know the designation system, main product/service assortment, relevant technology platforms as well as production and stocking points within relevant area of responsibility.
- To continuously contribute to improvement of existing and development of new processes.
- To follow management instructions and procedures; to report Environment Health and Safety (EHS) risks and EHS related incidents; to follow quality and requirements, and identify quality risks and opportunities for improvement.
Requirements
- College or university degree, preferably in Mechanical Engineering, Business Administration, IT or equivalent.
Competencies:
- Strong verbal and written communication skills in English
- Strong computer skills
- Good planning, coordination, communication, interpersonal and problem solving skills
- The ability to work as a member of a productive team in both an internal and customer setting.
- Good working knowledge in sales and commercial practices
- Self-driven personality
Specific experience:
- Sales, Marketing, CRM, Project Management, Supply Chain, Finance, Logistics Services
Working relationship
Internal
- Management Team, Account Team, Factories, Logistics Team, Warehouse
External
- Distributors, end-user customers
About the Company
SKF has been a leading global technology provider since 1907. Our fundamental strength is the ability to continuously develop new technologies then use them to create products that offer competitive advantages to our customers. With more than 35 years experience in production and service of instruments for monitoring, analysis and diagnosis of mechanical behaviour of critical machinery, SKF offers total system integration by bringing advanced condition monitoring and protection systems into a plant-wide control platform. This integration leads to the avoidance of costly unexpected down-time and reduced operating and maintenance costs. The end result is not only improved profitability, but also a better and safer environment.