Customer Supply Chain Planner

Job description / Role

Mondelez International, Inc. empowers people to snack right in over 160 countries around the world. We're leading the future of snacking with iconic brands such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. Our 90,000+ colleagues around the world are key to the success of our business. Great people and great brands. That's who we are.

Join us on our mission to continue leading the future of snacking around the world by offering the right snack, for the right moment, made the right way. Customer Service & Logistics (CS&L) is where you'll integrate our end-to-end demand-driven supply chain. Working "from farm to shelf," you'll connect plants with customers to deliver best-in-class service in the most efficient way. Your goal will be to have the right products, at the right time, and with the right quantity and quality on the shelf.

The Customer Supply Chain Planner is the primary point of contact for customer inventory levels and order management activities. Primary responsibilities include controlling Sub-Distributor inventory levels through daily replenishment prompts and ensuring the timeliness and accuracy of orders while reviewing current order patterns/processes for improvements.

Job Responsibilities:

- Produce daily replenishment prompts across all Sub-Distributor depots based on the agreed stock norms
- Produce monthly shipment plans for the Sub-Distributor based on forward 12 months rolling IMS forecast
- Monitor inventory levels and recommend actions in Modern Trade accounts that are deemed as high volume or needing special attention
- Accountable for the life cycle of an order, ensuring on-time delivery and accuracy of quantities
- Coordinate with Customer Service and Logistics Operations for a seamless process to the Customer
- Coordinate with Customer in CPFR (collaborative planning, forecasting and replenishment) to achieve mutual objectives
- Drive a regular governance drumbeat with customers reviewing actions and progress on mutual business objectives
- Follow initiatives to meet KPI metrics, including RDD (Requested Delivery Date), SAMBC (Service As Measured By The Customer) OTD (On Time Delivery), CFR, Delivery Compliance and Spot Rejections
- Evaluate processes based on cost efficiency and service level improvement and recommend changes where applicable

Requirements

Qualifications

- University Degree in Industrial Engineering or Supply Chain Management Preferred
- Bilingual (Arabic) is an Asset but not a requirement
- 2 or more years Supply Chain Planning experience
- Computer Skills - Windows environment: Microsoft Office, Advance Excel. SAP is an asset
- Ability to communicate with multiple levels within internal and external organizations
- Ability to articulate issues both verbally and in writing, outlining possible solutions.
- Strong analytical and interpersonal skills.
- Ability to organize desk according to priorities and manage tasks/workload within appropriate time line with minimal supervision.

Competences:

- Drive for Results
- Decision Quality
- Problem Solving
- Analytical Skills

About the Company

Mondelez International, Inc. (NASDAQ: MDLZ) is one of the world's largest snacks companies, with 2015 net revenues of approximately $30 billion.

Our dream is to create delicious moments of joy in everything we do. Nearly 100,000 employees support this dream by manufacturing and marketing delicious food and beverage products for consumers in approximately 165 countries around the world.

We are the world's pre-eminent maker of snacks, with leading market shares in every category in which we compete. Mondelez International holds the No. 1 position globally in Biscuits, Chocolate and Candy as well as the No. 2 position in Gum. (source: Euromonitor)

About 85 percent of our annual revenue is generated in fast-growing snacks categories, and nearly 75 percent of our sales come from outside of North America.