Job closed
Ref: LP085-1493
Job description / Role
Will be responsible about handling the users calls and interactions along with logging them within the service management portal on the defined priority matrix, with level one support to fix their issues or handle this requests, otherwise escalate them to appropriate L2 OR L3 Support group as per the defined escalation matrix.
Requirements
Good computing (computer) skills. Microsoft SCCM. Software and Hardware installing and troubleshooting. Communicating with people. Analyzing hardware issues. Brief background with Windows Server, Linux & Virtual Machines. Communication Skills. Marketing & Graphic design. Inventory management. Call center environment. Customer service expert. Data recovery. Technical support.
About the Company
Saudi Networkers Services, incorporated in 2001 with an aim to provide the world class business and consulting services through a combination of market insight, technical excellence and unrivalled agile methodology.
Our success stems from building strong relationships and trusted partners, which enabled us delivering exceptional services to public sector, as well as some world's leading organizations, in Telecommunication, Information Technology, Cyber Security, Banking, Energy, Utilities and various other industry arenas.
We collaborate closely, ideate that how the work gets done, while working alongside businesses to collaborate on growth and applying breakthrough innovations, that drive exponential impact, managed by teams specialized in their assigned industry sectors.