Engineer - Technology Support

Job description / Role

Role Summary:
The Technical Support Engr is mainly responsible for addressing/resolving GE/Micom protection relays product complaints
The job involves testing the products and liaising with regional/PL experts to remedy the defects

Essential Responsibilities:
• Managing the technical support Software tools
• Front end customer contact, timely response to the customer requests
• Ensuring prompt support and customer satisfaction
• Liaising with field service & application teams to manage the closure of the technical support cases testing of the relays/products to trouble shoot.
• Follow up with Regional/CoE teams as necessary
• Reporting periodically the work status as required.
• After sales management ( management of spares, RMA)
• Management of the basic logistics (movement of the relays)

Requirements

Qualifications/Requirements:
• Electrical/Electronics Engr wtih 23 years experience in Transmission/distribution with respect to protection relays.
• Testing and commissioning experience
• Ability to read the engineering schemes
• Fluent in Arabic and English speaking & writing
• Saudi national

Desired Characteristics:
• Substation Automation experience preferred
• Network and communication knowledge preferred

About Us:
GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE's mission and deliver for our customers.

About the Company

GE is a diversified technology, media and financial services company, dedicated to creating products that make life better. From aircraft engines and power generation to financial services, medical imaging, television programming and oil and gas, GE operates in more than 100 countries and employs over 300,000 people worldwide.

GE's Oil & Gas business is a leader in the development and delivery of advanced product and service offerings for the global oil and gas industry. As a consequence of the rapid expansion of its technology base, GE's Oil & Gas is capable of addressing the largest and most complex engineering and application challenges entirely from its own worldwide resources. So whether it's the world's largest LNG compression trains, re-injection of high sulfur gas, enhancing the safety and productivity of the world's oil and gas pipelines, or equipment for the production of oil and gas from harsh environments, GE is leading the charge.