Job closed
Ref: LP119-887
Job description / Role
Make a difference every day
The Job Opportunity
The key purpose of the Engineering Manager is to lead a team of O&M subject matter experts in supporting the delivery of 'World-Class' O&M operational standards and procedures, and their implementation across KSA government entities.
Key accountabilities
- Prepare department operating procedure to include organization, roles and responsibilities and processes used to deliver the scope.
- Development of the National O&M Manual, a collection of global best practice technical standards in O&M.
- Work closely with the Client's partner Consultancy to develop O&M strategy.
- Support the Enablement department with implementation and understanding of the standards across government Entities.
- Provide systems engineering support for the development of the National O&M Manual.
- Develop standardized maintenance plans to ensure long-term sustainability of critical assets and systems associated with the applicable sector.
- Develop standardized Operating procedures across all aspects of O&M.
- Review procedures and processes developed in collaboration with the Client's partner Consultant.
- Develop a process to ensure contract standardization across the Entity O&M contracts.
Working with Serco
At Serco, not only is the nature of the work we do important, everyone has important role to play.
We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
Key purpose
The Client has a royal mandate to ensure effective O&M across all government sectors within KSA. The key purpose of the Engineering Manager is to lead a team of O&M subject matter experts in supporting the delivery of 'World-Class' O&M operational standards and procedures, and their implementation across KSA government entities.
Reason for role
Serco was established in the Middle East in 1947 and the business has matured rapidly in recent times, growing from £46.3mn in 2008 to £140mn in 2010 to £324.8mn in 2016. Its portfolio includes Light Rail, Air Traffic Control, Integrated Facilities Management and Technology, with Healthcare and Vocational Training as key emerging sectors. Serco runs the iconic world class Dubai Metro and is also responsible for most of the Air Traffic control business across the Middle East.
In line with the wider group strategy, the contract will be the key catalyst in growing Serco's reputation for O&M excellence in existing and new business sectors across the Kingdom. The O&M team's role is to support the Technical Director in delivery of the contractual obligations, by ensuring the development of O&M standards and procedures that are 'World-Class', and assist in their implementation across KSA government Entities
Structure and reporting relationship
There are 8 direct reports with the role.
In addition, an adaptability to complex matrix project based work, where functional and operational management may be fluid, is required for the role.
Based on the specific requirement of the role
Key accountabilities
- Manage the growth of the Serco reputation for operational excellence within KSA.
- Contribute to the execution of contract deliverables across the Core Knowledge Department, whose responsibilities include to:
- Prepare department operating procedure to include organization, roles and responsibilities and processes used to deliver the scope.
- Development of the National O&M Manual, a collection of global best practice technical standards in O&M.
- Work closely with the Client's partner Consultancy to develop O&M strategy.
- Support the Enablement department with implementation and understanding of the standards across government Entities.
- Provide systems engineering support for the development of the National O&M Manual.
- Define and systemize the difference between Preventive Maintenance (PM), Predictive Maintenance (PdM), Planned Maintenance and Reactive Maintenance.
- Develop a Work Control procedure that details the prioritization, planning, scheduling and coordination of maintenance.
- Develop standardized maintenance plans to ensure long-term sustainability of critical assets and systems associated with the applicable sector.
- Develop standardized Operating procedures across all aspects of O&M including:
- Post Maintenance Testing (including routine acceptance criteria).
- System-Engineering Programmes to manage critical systems over their life cycle.
- Equipment/ Tool Control (including control, use, storage, scheduling and safety), and Measuring and Test Equipment (M&TE)
- Configuration Management (including a change control process).
- Standardized Grounds and Landscaping schedules and templates.
- Facility Management (FM), that address facility safety, surveillances and inspections, seasonal planning and customer service.
- Emergency Management, that address preparedness, drills and action plans for emergencies.
- Space, Energy, and Cleaning Management.
- Review procedures and processes developed in collaboration with the Client's partner Consultant, including:
- Health and safety
- Environmental
- Waste management
- Quality assurance
- Continuous improvement
- Develop a process to ensure contract standardization across the Entity O&M contracts.
Additional / special features of the role
- Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards
- Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy
- To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organizational HSE responsibilities
- Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment
- Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process
Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative.
Requirements
What we are looking for in our candidates:
- We are looking for candidates from Engineering Consultancy background
- Expert in developing SOPs and Engineering Services Manuals, specially O&M or FM Services
- Strong understanding and hands-on experience in FM or Operations & Maintenance (O&M)
- Experience in a Managerial Capacity at a reputable organization
- Must have Middle East/ KSA working experience and
- Willing to work in Riyadh, Saudi Arabia
Specific requirements
- Bachelor of Science / Engineering in engineering discipline from an accredited university.
- Minimum 15 years' experience in related field on national / international major initiatives and developments.
- Minimum 5 years in a managerial capacity.
- Expert in development and implementation of best practice standards and processes.
- Extensive experience of working internationally (preference for Middle East / KSA).
- Excellent verbal and written communication skills.
- Demonstrable subject matter expertise (and where appropriate accreditation) across the following elements of O&M:
- Maintenance Planning/ Work Control
- Sustainability
- Operating Procedures Development
- Post Maintenance Testing
- Systems Engineering Programming
- Equipment and Tool Control (Measurement and Testing)
- Configuration Management
This position may be required to carry out other tasks from time to time as directed by the Serco Middle East Leadership team.
Essential technical and professional skills, knowledge and qualifications
Technical and Professional Skills
- Minimum 15 years' experience in related field on national / international major initiatives and developments.
- Minimum 5 years in a managerial capacity
- Recognized expertise in assigned field.
- Record of engagement with a wide range of stakeholders and wider commercial and public sector stakeholders.
- Expert in development and implementation of best practice standards and processes.
- Extensive experience of working internationally (preference for Middle East / KSA).
- Excellent verbal and written communication skills.
- A proven track record of instituting continuous improvement and of supporting capacity building / talent development.
Knowledge
- Demonstrable subject matter expertise (and where appropriate accreditation) across the following elements of O&M:
- Maintenance Planning/ Work Control
- Sustainability
- Operating Procedures Development
- Post Maintenance Testing
- Systems Engineering Programming
- Equipment and Tool Control (Measurement and Testing)
- Configuration Management
Qualifications
- Bachelor of Science / Engineering in engineering discipline from an accredited university.
About the Company
Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.
Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and - most of all - deliver quality services directly to the public.
Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.
Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.
We have expanded significantly since that time across the UAE, Saudi Arabia and Qatar. We have been supporting the RTA to operate the Dubai Metro since 2009, are preparing to launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2016. We deliver Facility Management services to both Cleveland Clinic and Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi Arabia and a range of educational and commercial properties in the UAE. We also deliver postgraduate education to Officers in the Qatar Armed Forces through the Joaan Bin Jassim Joint Command and Staff College in Doha.
Focusing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.