Facilities Manager - Retail

Job description / Role

The manager shall have responsibilities for overseeing the day-to-day facilities operations of all company’s facilities (retail outlets) including manpower management, contract management, expense control, construction handover, preventative maintenance program management, managing all building components (including HVAC, plumbing, FLS, and electrical systems), managing contractor and vendor relationships, administering contracts, supervising contract maintenance, engineering; coordinating the company's risk management program within the respective retail outlets, maintaining the aesthetic of retail outlets, and maximizing the customer experience.

JOB RESPONSIBILITIES:
- Responsible for driving and managing all aspects of MEP and aesthetic of the retail outlets and maintaining a consistently high customer experience.
- Control expenses including negotiating contracts, authorizing expenditures, and reviewing proposals.
- Responsible for the timely implementation of operational minor repair projects according to approved budget amounts. Additionally, responsible for the compilation, submittal, approval, closure, and reporting of the retail outlet’s maintenance spend when required.
- Assist with the quarterly reforecast of the maintenance operating budget and preparation of the annual maintenance budgets.
- Work with the Accounting staff on a regular basis to reconcile maintenance expenses, and track spending against cash flow to the maintenance budget.
- Regularly identify cost savings, efficiencies and economies of scale to reduce spending. g. Responsible for managing results-oriented contract services, including tender proposal, negotiation, renewals, payment, supervision and termination. All tenders to be conducted in compliance with company guidelines and with the utmost integrity at all times.
- Manage repair and maintenance services teams and contractors, to complete projects schedule and according to approved business/brand timelines.
- Works directly with operation managers to enhance opportunities and drive productivity.
- Supervises and oversees the technical, and maintenance functions, including walk-throughs, meetings and work orders.
- Maintains a responsive open-line of communication with the business units, including handling customer complaints, operational considerations and regular fire and life safety system.
- Inspects the interior/exterior of the building on regular basis and follows up on any deficiencies noted.
- Maintains all fire and life safety systems according to local code and in a way that protects visitors, shoppers, and employees at all times while on site at the responsible retail outlets.
- Maintains liaison with various statutory authorities on safety issues, landlords and other partners thus able to resolves issues in a timely manner.
- Handle customer complaints.
- Provides regular monthly update on maintenance of retail outlets and trends, and implements appropriate programs to minimize incidents of risks within the responsible retail outlets.
- Work closely with H&S, LP teams to ensure facilities comply with all safety programs at the direction of Risk Management, including OSHA, and other regulatory requirements.
- Maintains all compliance reports and safety documentation for facilities s. Assists with emergency planning and response in coordination with other key members of the business management team.
- Attends required training classes and programs, as appropriate.
- Other duties as may be required of the post holder.

Requirements

- Good Interpersonal Skill - able to manage customer, staff, contractor, governmental, and retailer relationships
- Good knowledge of maintenance operations;
- Good contracts and contractor management skill - experience of performance-based contracting, including preparation of the RFP and tender package, tender analysis and contract negotiations etc
- Ability to analyse numbers (review cost against requirement) – identify true cost/value for conformance to budgetary guidelines; explanation of variance thorough knowledge of the operations of retail outlets including conformance to day-to-day operation of maintenance, engineering, and housekeeping functions.
- Good understanding risk management
- Flexible - able to cope with changing priorities, difficult situations and deadlines
- Good knowledge of MEP and ability to interpret MEP drawings;
- Computer proficiency with Excel, Word, Outlook and PowerPoint and CMMS computer-based

About the Company

Established in 1978, by the Baker family who still own and manage the company today, Gulf Marketing Group is one of the Middle East's leading, family owned companies. Gulf Marketing Group operates regionally, across the GCC and boasts a diverse portfolio of brands, retail outlets and services. Gulf Marketing Group subsidiaries operate in key sectors such as retail and distribution of sporting goods and lifestyle brands, health and fitness, food and food processing, integrated 3PL logistics, real estate, healthcare and pharmacies, education and technology. Since 1978, Gulf Marketing Group has introduced more than 90 international brands into the Middle East, as well as building the reputation of our homegrown brands as reliable and quality driven companies.

We are proud to be one of the top 10 retailers in the Gulf region with:

• More than three decades experience managing international brands in local environments
• A prestigious portfolio of world class brand partners
• Anchor tenancy in all major GCC shopping malls
• A proven track record of securing exclusive retail and distributor agreements
• An experienced management team
• Strong customer relationships