Front Office Shift Leader

Job description / Role

Company Description

\"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Job Description

First impressions are everything! As a Front Office Shift Leader, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

Reliable and engaging. As a Front Office Shift Leader, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure.

What you will be doing:

- Greet, check-in, respond to requests and settle accounts while providing exceptional service
- Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service.
- Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests.
- Assists the Duty Manager in controlling and maintaining records with regard to staffing overtime, vacations, and holidays days.
- Reports all operation defects and guest related complaints / comments daily to the Room Divisions Manager in the absence of the Duty Manager.
- Ensures training and inter-departmental cross training is carried out efficiently within the department and reports all findings to the Assistant FOM/Director of Front office.

Requirements

Qualifications

REAL PLACE, REAL PEOPLE

Whilst talent and attitude are our primary requirements, ideally you also have:

- Previous Front Office experience is essential, as well as a proven track record of managing and motivating a team
- Knowledge of Opera advantageous
- Exposure in a 4 or 5 star hotel environment
- Ability to remain calm and diplomatic when under pressure, providing flexible solutions throughout
- Be a skilled negotiator to resolve a range of guest and employee concerns
- Immaculate personal presentation and high level of communication - both verbal &written

Additional Information

- Saudi Citizen

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.