Front Office Shift Leader

Job description / Role

Company Description

The Movenpick Hotel Waad Al Shamal is a luxury 5-star hotel located in the stunning Northern Province of Saudi Arabia. Boasting a total of 243 rooms, guests can indulge in unparalleled comfort and opulence during their stay. The hotel offers a wide range of amenities, including five exquisite food and beverage venues, providing guests with a diverse culinary experience. For those in need of professional spaces, the hotel features 18 expansive meeting rooms, perfect for hosting conferences, workshops, or other corporate gatherings. Additionally, the hotel offers large banqueting facilities, making it an ideal venue for grand celebrations and events.

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Job Description

Looking to join a culture of excellence as a Reception Team Leader?

Join the place where our guests feel at home and our team feels valued and embark on a journey of self-discovery, growth and an exceptional career.

What will I be doing?

- Managing the team during the shift, ensuring all procedures are followed
- Welcoming all guests as soon as they arrive with care and attention, with a personalized approach
- Proactively anticipating guests needs and looking for suitable solutions
- Conveying the hotel image and promoting company's loyalty programme ALL
- Assisting as required with the solving of any guest feedback and handling them in an efficient and satisfying manner
- Provide knowledge of the facilities and services, events offered by the hotel and the surrounding area and actively promotes them
- Caring out all operations concerning guests arrival and departure in compliance with payment procedure
- Informing guests about formalities, any special conditions relating to their stay and the services available
- Actively contributing to the qualitative and quantitative targets of the department

Requirements

Qualifications

- A background in Hotel Operations, ideal for someone eager to take the next stride towards a leadership position
- Knowledge of Opera / Opera Cloud PMS is advantageous but not essential
- The ability to work under pressure, multitask and think on your feet to quickly resolve issues is required
- Strong communication skills and pride in personal presentation
- Have a natural ability to surprise guests with your authentic guest service, setting you apart from the rest

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.