Head Of Category - Consumer Electronic

Amazon.ae

Riyadh, Saudi Arabia

Ref: RP971-454

Job description / Role

Employment: Full Time

DESCRIPTION

CUSTOMER FOCUS

• Ensures teams prioritize quality customer experience
• Uses industry knowledge to broaden or clarify customer and category problems/opportunities
• Creates and maintains a strong customer obsession and innovation culture within the department
• Benchmarks against competition, assessing our performance against theirs, identifying improvement areas, and directing team to close gaps

STRATEGY

• Sets strategic directions for the department that optimize for long-term success, focusing on customer experience, growth, and profitability
• Creates and communicates long-term plans (1-3 yrs.) including forecasting and resource planning/allocation
• Understands and communicates risks and identifies growth opportunities for the category
• Designs, validates, and institutionalizes cross-team best practices; consults with other senior leaders on cross-category priorities

VENDOR MANAGEMENT

• Sets direction and aligns the team to drive category selection and growth strategies
• Represents team at cross-GL top-to-top vendor meetings by aligning objectives and working toward common goals
• Drives strategic negotiations that impact multiple categories and/or product lines for improved costs and terms
• Anticipates future risks and proactively creates plans to avoid reactive negotiations
• Partners with category leader to define negotiation strategies that support long-term relationships
• Provides feedback on existing programs or initiates the creation of new programs to drive vendor participation.

BUSINESS OPERATIONS

• Establishes pricing, selection, and convenience goals for the category that deliver long-term positive results; develops processes to audit team inputs
• Owns Retail P&L for category and focuses on strategy for scalable revenue and margin improvement
• Balances portfolio to manage goals for multiple product groups
• Aligns strategy for promotional plans, sets vision for category promotions, and reviews and audits to ensure quality customer experience
• Audits team's work periodically and directs team to perform deep-dive analysis on problems; presents findings to senior leadership
• Coaches and empowers team to identify and automate product lifecycle changes that scale to all retail categories while maintaining individual accountability
• Ensures results drive improvements across multiple categories or organizations
• Effectively negotiates projects and agendas across a broad range of cross-functional teams and tech teams; influences through persuasion, not politics
• Insists on a high bar for operational automation and holds teams (both category and technical) accountable for automation goals

TEAM DEVELOPMENT & PEOPLE STRATEGY

• Audits knowledge management resources; determines future state investments; cultivates a learning culture
• Influences colleagues with role-model behavior
• Reinforces a culture that sets a high bar and hiring for potential
• Contributes to hiring and mentoring of peers in other functions
• Demonstrates ability to attract senior talent and multiple functions from inside and outside of company
• Facilitates understanding of broader organizational tenets and strategic goals for department
• Audits department goals to ensure alignment with broader organizational goals; is accountable for department performance against goals
• Sets high performance standards for department
• Plans and advocates for department resources
• Develops and communicates department vision that supports the broader organizational vision
• Ensures team culture consistently demonstrates alignment with leadership principles; visibly ties department decisions to leadership principles and tenets

Requirements

BASIC QUALIFICATIONS

• Bachelor's degree Required
• People management experience required
• Experience with financial analysis and P&L ownership
• Professional experience in negotiating with internal and external stakeholders
• Professional experience in business management or a related field
• Proficiency with Excel and extracting data through varied reporting tools in order to drive and influence business decisions

PREFERRED QUALIFICATIONS

• Bachelor's degree in Business Administration, Accounting, Statistics, Marketing, Finance, Supply Chain or Engineering
• MBA Preferred
• Demonstrated ability to manage multiple projects - prioritization, planning and task delegation
• Negotiations, analytical, vendor and/or project management experience
• Ability to think and react in a high-energy, fast paced environment
• Strong proficiency in analysis tools including Microsoft Excel, SQL, and statistics software
• Experience in building and developing a high performance team
• Proven ability to manage large and complicated projects with experience leading cross-functional projects and teams
• Experience with pricing and selection strategy
• Strong alignment to Amazon's Leadership Principles

About the Company

Amazon.ae, formerly Souq.com, is an English-Arabic language e-commerce platform, owned by Amazon, Inc. It is the largest e-commerce platform in the Arab world. On March 28, 2017, Amazon.com Inc. confirmed it would be acquiring Souq.com for $580 million. On May 1, 2019, Souq.com became known as Amazon.ae.

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