Job closed
Ref: KP132-1891
Job description / Role
Job Description Summary
Oversee Healthcare Digital systems maintenance and customer satisfaction levels within KSA.
This includes all corrective and preventative maintenance for software and hardware activities, participate in installation and upgrade activities, and provide support during project lifecycle. Additionally, participate in rotational on-call duty.
GE Healthcare is a leading global medical technology and digital solutions innovator with over 100 years of healthcare industry experience and around 50,000 employees globally. We enable clinicians to make faster, more informed decisions through intelligent devices, data analytics, applications and services, supported by our Edison intelligence platform. We operate at the center of an ecosystem working toward precision health - digitizing healthcare, helping drive productivity and improving outcomes for patients, providers, health systems and researchers around the world.
Job Description
- Perform preventative maintenance and corrective action on products in timely manner.
- Repairs to be performed within specified SLA agreements and uptime objectives.
- Perform systems modifications and/or retrofits as required.
- Document work and changes to improve systems reliability or performance.
- Proper customer support and case-handling utilizing existing tools and incident management systems accordingly.
- Escalate all actual or potential customer satisfaction issues accordingly.
- Attend training Courses required to perform role.
- Request technical assistance promptly when needed.
- Complete administrative duties accurately and in a timely manner.
- Assist in physical inventory activities as required.
- Quality - Maintain an effective Quality System and comply with Quality Policy and documented processes.
- Promptly escalate any quality or integrity issue.
Requirements
- Environment, Health & Safety (EHS) - Comply with the EHS Policies and applicable laws and regulations.
- Complete all mandatory EHS training.
- Actively participate in accident & incident investigation and follow up.
- Maintain defined levels of housekeeping & ensure a clean, clear workplace and participate in EHS inspections.
- Identify and correct hazards and unsafe conditions.
- Basic understanding of key business drivers; uses this understanding to accomplish own work.
- Good understanding of how work of own team integrates with other teams and contributes to the area.
- A job at this level requires good interpersonal skills and may be required to lead a junior team.
For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Explains technical information to others.
GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
About the Company
GE is a diversified technology, media and financial services company, dedicated to creating products that make life better. From aircraft engines and power generation to financial services, medical imaging, television programming and oil and gas, GE operates in more than 100 countries and employs over 300,000 people worldwide.
GE's Oil & Gas business is a leader in the development and delivery of advanced product and service offerings for the global oil and gas industry. As a consequence of the rapid expansion of its technology base, GE's Oil & Gas is capable of addressing the largest and most complex engineering and application challenges entirely from its own worldwide resources. So whether it's the world's largest LNG compression trains, re-injection of high sulfur gas, enhancing the safety and productivity of the world's oil and gas pipelines, or equipment for the production of oil and gas from harsh environments, GE is leading the charge.