Helpdesk/Service Desk Supervisor

MDS - Arabia Ltd.

Riyadh, Saudi Arabia

Ref: QP731-09

Job description / Role

Employment: Full Time

- Experience in managing Helpdesk team of 10 and above
- Experience in Call Center Management and Ticketing, Escalation Procedures
- Experience in working will Call Center and Ticketing System
- Good communication and Problem solving skills

Requirements

- Qualification: Diploma in Computer Hardware or Information Technology
- Work Experience: 4-5 years minimum
- ITIL Foundation/Service Manager Certification is Must and COBIT is a plus
- Experience in working will Call Center and Ticketing System
- Good communication and Problem solving skills

About the Company

Established in 1967, Midis Group, formerly MDS Holdings gave rise to MDS - Arabia Ltd.

Servicing emerging markets of the Middle East.

Providing professional and certified turnkey solutions for:

  • Enterprise & Fault Tolerant Computer Solutions.
  • Networking: LAN, WAN, Security, WLAN, …
  • Structured Cabling Systems.
  • S/W for Financial, Maintenance, Healthcare, etc..
  • Site Preparation
  • Electro-Mechanical systems (UPS, Precision A/C, Frequency Converters, Raised Floors, Chargers and Batteries, Fire Alarms , Fire Protection etc..).
  • Power generation, Transmission and Distribution.
  • Hospitality Systems (POS, access cards, etc…).

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