IFS - IT - Tech Lounge Expert - Associate

Job description / Role

Line of Service
Internal Firm Services

Specialism
IFS - Information Technology (IT)

Management Level
Associate

Job Description & Summary
A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You'll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.

The Tech Lounge Expert will be responsible on a daily basis for the provision of insightful
advice and friendly, hands-on technical support at the Next Generation Tech Lounge service located in the PwC office. The Tech Lounge service delivers a Next Generation
Technology experience for the PwC employee. Primarily focused around provision of
customer centric support services, the Tech Lounge also provides a central location for IT engagement, education and innovation.

Essential Responsibilities

In this role, the successful candidate will:
- Deliver a customer centric service to all PwC employees.
- Actively participate as part of a team to create an innovative technology focused environment where customer satisfaction is primary.
- Take pride in actively delivering a service providing a focal point for customer interaction and support for all hardware and software issues including [but not limited to] client,
mobility, wireless, printing, connectivity, applications.
- Maintain/resolve all assigned open incidents/tasks within ticket queue in a timely manner.
- Participate in cross functional teams on new technology introduction projects to ensure the site is prepared to deploy, educate and support the new solutions.
- Adhere to all business policies and standards around security and compliance.
- Provide candid feedback and suggestions for improvements to the Tech Lounge service.
- Be a friendly knowledgeable resource for customers with regard to technology use, PwC working policies and procedures.
- Establish strong, open working relationships with customers at all levels.
- Proactively anticipate, identify and resolve problems, applying knowledge in complex, difficult or stressful situations.
- Effectively communicate and share technical information to audiences at all levels of the organization.
- Actively participate in building a culture of change and innovation

Requirements

Requirements
- Experience of delivering excellent customer satisfaction within a working retail/service environment
- Excellent customer service skills
- High levels of energy and self-motivation
- Enthusiastic around technology and innovation
- Effective problem identification and solutions skills
- Willing to step up and challenge the status quo
- Strong team player and collaborator
- Must be KSA National
- Fluent in written and spoken English

Desired Characteristics
- Experience in delivering a technical support service
- Technical expertise [Windows, Apple Mac, Mobile]
- Experience working in a global organisation
- Proven analytical skills

About the Company

At PwC Middle East, we've set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

We're a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

We're striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we're proud of the strength that comes from all our different backgrounds and experiences and we value everyone's uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

If you're looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you're a future PwCer.