IT Supervisor

Job description / Role

Member of a multi-site corporate IT team with a primary responsibility for maintaining, improving, and managing software, systems, and hardware at our York, PA facility.

Responsibility:

- Proficient within desktop, systems, ERP and have excellent ability in providing team members with technical support
- Conduct root cause analysis in support of process improvements
- Analyze system hardware and software problems and provide technical solutions
- Work with team members to resolve ongoing functional issues with applications
- Responsible for in-house repairs of laptop and desktop computers, servicing equipment, and inventory involved
- Provide LAN / WAN troubleshooting Data Center / Site monitoring
- Ensure technical compatibility of existing and proposed software and hardware solutions
- Responsible for team member IT orientation and training sessions
- Provide technical implementation and support for applications used
- Work closely with the IT team on various projects

Requirements

- Bachelor's degree in information systems, computer science, or 6+ years of experience in system administration and IT user assistance
- Strong communication skills for discussing effective solutions and areas of improvement
- Ability to identify and evaluate system deficiencies
- Strong in Azure/O365/AD/GPO
- Great understanding of business process analysis
- Ability to communicate clearly and concisely with management and end user community
- Strong knowledge of systems and networking
- Understands ticket process, workflow, and queue management
- Epicor, Infor/Visual experience a plus
- Hybrid work capability

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.