Job closed
Ref: HP350-3424
Job description / Role
• IT Support Services Manager - APPLICANTS MUST BE SAUDI NATIONAL
• IT Support Services Manager, setting up the IT support network for a business that is growing rapidly.
• Bring in technology, processes, governance and a team to ensure the business is supported by technology.
Client Details
Semi-government agency working towards the 2030 vision.
Description
• Service operations
• Managing and maintaining the currency of the Service Catalogue for the ITSOC.
• Implementing ITIL processes for Incident and Request Management, Change Management, Problem Management, Asset Management and Performance Management.
• Effective and efficient operations at the IT Service Desk to ensure 100% capture of all end user request and incidents as the basis for delivering quality support in adherence to the policies.
• Driving adoption and compliance of the policies within the organisation IT operations and Corporate.
• Leading team of support personnel in delivery of quality service against agreed SLAs.
• Establishing periodic feedback mechanism to engage end users and attain customer satisfaction.
• Implementing continual service improvement programmes to drive down costs and optimize resource utilization and excel in service quality.
Service delivery
• Optimal utilization of IT resources, both hardware, software and personnel, for maximizing the returns on the investment in technology by the business.
• Effective management of vendor contracts for support and services to ensure quality and timely delivery of contracted services.
• Ensure confidentiality, integrity and availability of the ITSOC services as committed to the business.
• Planning and design to ensure adequate scalability of services to meet current business needs and growth projections and business goals.
• Plan and implement measures to ensure continuity of services in event of disaster/loss of key personnel.
Job Offer
• Chance to join an organisation that will have a lasting impact on Saudi Arabia from the ground up.
• Shape the way the business is supported through technology.
Requirements
Ideally:
• 7-10 years in a comparable role
• Worked in a government or semi-government agency within an IT support function
• Strong communication skills
• Strong negotiation skills
• A minimum bachelors degree in a related field
About the Company
Michael Page is one of the world's leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.
The Group has operations in the UK, Continental Europe, Asia-Pacific and the Americas. In the Middle East we focus on the areas of:
Finance & Accounting Banking & Financial Services Procurement Property & Construction Engineering & Supply Chain Oil & Gas Technical and Engineering Human Resources Sales Marketing Technology Secretarial Executive Search Legal
The Group operates through 161 offices in 33 countries and employs over 5,000 employees worldwide.