Key Account Manager - B2B

Job description / Role

Job Requisition ID: 158775

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:
- The Key Accounts Manager is responsible for identifying, qualifying and initiating business with potential/existing fleet customers, by presenting tailored fleet mobility solutions to B2B (Business to Business) and B2G (Business to Government) customers. You will be responsible for promoting the Al Futtaim Electric Mobility brand to achieve your sales objectives while ensuring optimum customer satisfaction and revenue generation.

What you will do:
- Achieve quarterly/ annual corporate sales targets set by the department lead
- Develop a strong relationship with potential key accounts to lock annual purchase plans. Maintaining and cultivating the relationship with the B2B (Business to Business) accounts within the assigned territory, along with providing ongoing support
- Identifies business opportunities by establishing the contacts with the fleet customer prospects and analysing sales options
- Be the single point of contact for all key accounts related inquiries or concern for Al Futtaim
- Identifying product and service improvements by remaining current on industry trends, market, and competitors' activities
- Ensure business process standards are maintained, including the monitoring of Customer data capture and accuracy at all Point of Sales
- Preparing fleet reports by collecting, analysing, and summarizing information
- Maintaining accounts receivable within company guidelines

Requirements

Required skills to be successful:
- Bachelor's Degree or Equivalent
- Automotive B2B (Fleet) experience.
- 2 years in a commercial, business to business sales or major account sales role dealing with Government and Corporate organizations
- Knowledge in worksheets, word processing, presentation and database management.

About the team:
- This role will be reporting to the Head of B2B.

What equips you for the role:
- Customer (Guest) and Personal Service: Knowledge of principles and processes for providing customer and personal services.
- Administration and Management: Basic Knowledge of business and management principles involved in resource allocation, and coordination of people and resources.
- Sales and Marketing: Basic knowledge of principles and methods for promoting, and selling products or services.
- Financial and Accounting: Not necessary, but advantageous - General knowledge of Accounting and Financial principles and procedures.
- Time Management: Managing one's own time and the time of others.
- Management of Personnel Resources: Not necessary, but advantageous - Motivating, developing, and directing people as they work, identifying the best people for the job.
- Stress Tolerance: Job requires accepting criticism and dealing calmly and effectively with high stress situations.
- Achievement/Effort: Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
- Good Commercial Acumen: Highly numerate, good levels of client empathy, strong negotiator and very persuasive. You must be honest and responsible with high levels of personal integrity and possess cultural awareness and sensitivity

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world's most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM as well as EV brands such as Polestar and BYD..
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.