Learning & Development Specialist

Job description / Role

POSITION SUMMARY

As a member of the Talent, Culture and Engagement CoE, this individual acts as a regional L&D Administrator, provides support to sustain a continuous learning environment for the employees to foster career advancement through implementing L&D activities such as organizing L&D workshops, cascading CoE communications, consolidating training needs, providing LearnEx on-site support, and consolidating feedback. This role reports to the L&D manager, ME, and works closely with global and regional CoE and HR teams to ensure consistent Talent Management and Diversity & Inclusion principles and practices fit regional situations.

PRINCIPAL DUTIES AND RESPONSIBILITIES

Training Needs Consolidation
• Support the collection and consolidation of training needs from the region through Talent Review sessions or any other ad-hoc situations, ensure data accuracy and timely updates
• Coordinate with regional / global appointed vendors to communicate learning needs
• For specific technical learning needs, coordinate with HR Partners and regional APU College leads / contacts

Training Coordination & Administration
• Implement HR-organized training events - global and regional programs. A global learning administration guideline will be provided.
• Set up and manage the regional annual training schedules
• Act as regional contact person for external vendors and ensure service delivery as contracted
• Support L&D manager to answers questions from participants and HR Partners regarding training arrangement
• Prepare on-site training logistics and administration following global guidelines
• Ground contact-person for vendors and other internal administrative staff
• Training materials ordering and distribution; in-house printing and prepare for both participants and facilitators
• Training room / venue booking and set up (or guide others if in different locations)
• Resolve on-site issues during events
• Ensure participants and external vendors comply with AP policies, contact necessary stakeholders should any issue require escalation
• Training costs management – record and payment process (coordination with SBS accordingly)
• Collect and consolidate post training evaluation & feedback, prepare regular report of findings for future improvement
• System Regional Administrator
• Provide support and answer questions escalated from MyHR or assess to escalate to global team, if the Learning Support leads are unable to support
• Update and manage HR-organized training records on LearnEx, through working with Learning Support
• Guide non-HR organized training for records updates upon requirement by instructors, or escalate to LearnEx admin team such as Learning Support

Training Facilitation Support
• Support L&D managers to co-facilitate HR-organized workshops upon request

Regional Diversity & Inclusion
• Provide administration and assist in the development of global and regional Diversity & Inclusion programs and initiatives to ensure local relevancy
• Assist to provide leadership and guidance to Employee Resource Groups in region
• Assist in measuring the success of D&I initiatives in the region

Requirements

SKILLS

• Attention to detail with an ability to multi-task and work under pressure and good understanding of multi-cultural environment
• A reliable problem-solver and with experience in project management
• Excellent in communication, planning and organizationing skills
• Proficient in MS Office; working knowledge and experience of any Learning Management Systems (LMS) is a plus
• Able to present / facilitate mini workshop is a plus

EDUCATION AND EXPERIENCE

• Previous experience in administrative support, secretary and/or training coordinator, experience of training facilitator or HR assistant is a plus with total of 3-5 years of working experience
• Some knowledge of conventional and modern learning techniques
• BA/BSc degree in Education, Human Resources Management, Organizational Psychology or relevant field

About the Company

Air Products touches the lives of consumers around the globe in positive ways every day. With approximately 16,000 employees and operations in 50 countries, we serve customers across a wide range of industries, including refining, chemical, metals, electronics, manufacturing, and food and beverage. We supply a unique portfolio of atmospheric and process gases, equipment and services.

Founded in 1940, Air Products has built a reputation for its innovative culture, operational excellence and commitment to safety and the environment. Our passionate, talented and committed employees from diverse backgrounds are driven by Air Products’ higher purpose to create innovative solutions that benefit the environment, enhance sustainability and address the challenges facing customers, communities and the world.