Linen Room Attendant

Job description / Role

Key stakeholders: Housekeeping - Colleague

Our Vision, we make moments
Mövenpick Hotels & Resorts (MH&R) is in the "moments" business. We're intimately involved in important times in our guests lives. And you never know when a moment can be made. A simple smile in the lobby can create the positivity that turns a business trip into a new business celebration. An insider tip on the best way to spend a day can make an entire holiday. A romantic dinner for two can lead to a longer term partnership.

It doesn't take much to make a moment. Just to be genuine. And human. And warm. And take steps to do the ordinary in an extraordinary way.

We understand that this vision cannot be achieved without great people who create and support work environments designed to produce exceptional results.

The Role
- To interact with all departments related to linen and uniforms to ensure the smooth operation in the hotel.
- To provide efficient, personalised, courteous and punctual service.
- To work with a team spirit and to ensure that each internal and external guest leaves the hotel fully satisfied.
- To drive laundry services revenue through a reputation of quality services.

Key Deliverables and Responsibilities

Planning & Organizing:
- Be responsible for all F&B linen, guest room linen and uniforms.
- Receive the clean items from the laundry and issue them accordingly.
- Ensure that enough par stock of F&B and guest room linen for smooth operation.
- Handle all service matters to guests in the station.
- Assist the linen room supervisor for linen inventory as per the hotel standards or whenever is required.
- Co Ordinate with Housekeeping Supervisor and get the updates on occupancy, departures, guest in-house and any functions in the hotel. Prepare the requirements from linen room well in advance.

Operations:
- Collect and deliver guest laundry from all floors.
- Ensure all the guest laundry is pick- up from room by checking the floors once in a day.
- Ensure all Guest laundry checked properly before sending for washing (any lost & found or damaged)
- Return the guest laundry on time as specified by the guest whilst following the hotel standards.
- Count all uniforms and all kind of linen and document it accordingly.
- Ensure we receive the right linen and uniforms from the laundry.
- Check uniforms for cleanliness and condition, carrying out minor repair work, if required
- Update linen room supervisor in case any discrepancy or any service failure from the supplier.
- Keep the work area clean and tidy always.
- Adhere to all Health Department, sanitation and safety regulations as required by the hotel.
- Set up and organize workstation with designated supplies and equipment; replenish as needed throughout shift.
- Separate soiled bed linens, terry, Spa linen and terry and food and beverage linens, bundle and document amounts of each bundle according to departmental standards.
- Sort all stained/damaged items and determine status for rewash or discard; maintain continuous inventory of discard items.
- Remove all debris on floors after each sorting.
- Do the daily check on uniforms and linen to ensure the quality meet the hotel standards.
- Need to work close with Runner and assist him whenever it is required.
- Update the notice and information board on daily basis.
- Segregate the damage linen and uniforms from the circulation and help the supervisor to update the same.

Administration:
- To document and file all documents, invoices and in - out records.
- Document all the records about inventories, distribution, damaged item and store stock.
- Verify all kind of linen and uniform invoices and report to EHK in case of any discrepancy.
- Closely monitored all out sourced laundry invoices on day to day basis and submit the consolidated report to EHK with relevant notes.
- Update the information in daily log book.
- Proper hand over is required after the shift.

Requirements

Job title: Linen Room Attendant
Department: Housekeeping
Leadership received from (directly): Linen Room Supervisor
Leadership received from (indirectly): Executive Housekeeper/Laundry Manager

Mövenpick Hotels & Resorts reserves the right to revise all job descriptions from time to time as business needs demand. Other duties may be assigned as & when necessary. The above-mentioned job description attempts to outline key aspects of the role, however, does not limit its right to assign other duties to an employee in this position. This job description does not constitute a written or implied contract of employment.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.