Job closed
Ref: NP559-535
Job description / Role
The Security Consultant support is responsible for the proper and accurate handling of support requests for help AG’s customers. The security consultant will receive requests by Email and Calls and handle those according to help AG’s support workflow including:
• Continuous communication with the customer on tickets, health check, projects and other technical work.
• Based on the business requirement, security consultant will be required to work as resident engineer at customer site.
• Proper and accurate use of tools (Ticket System, Time Tracking) and documentation of the tickets
• Follow-up on any escalations meeting SLA
• Attend technical training and achieve certification as part of career development.
• Additionally, security consultant is expected to on projects, POC and documentation.
• The primary targets are customer-satisfaction, professionalism, accuracy and an outstanding high quality in the work/duties.
Requirements
• Bachelor’s degree in information security or IT-related matter or equivalent experience
• More than 5 years working experience in technical Information Security
• Worked in an enterprise environment handling technical support, Projects
• Deep understanding of technical relations in a complex environment
• An advantage to have experience and the highest certifications of the vendors F5 Networks, Broadcom, PaloAlto firewall, Pulse secure, OPSWAT, Infoblox, ixia, and Fortinet technologies.
• Excellent and accent-free communication skills in English (Arabic an advantage)
• Proper and structured documentation and diagramming
• Excellent organizational skills in enterprise support
• Understanding of information security concepts and related technology
• Strong background and experience in TCP/IP networking of large-scale organizations
• Flexible work approach, based on the job requirements
• Being able to identify new work areas and to set new goals for themselves
• Excellent communication and training skills
• Outstanding customer handling, friendly and goal-oriented
• Being able to understand complex business processes and activities
About the Company
Founded in 1996, Halian is an IT services company with a strong track record of delivering value for our customers across the UK, Europe, The Middle East and Africa.
The experience we have gained means that we can help our clients reduce information technology costs, increase IT systems performance, and free up valuable internal resource to focus on core business activities. Our knowledge base covers a variety of industry sectors including Government, Healthcare, Telecommunications and Pharmaceuticals, as well as a specialist Financial markets capability in our Luxembourg office.
We operate with a culture of openness and trust that helps us to develop strong working relationships with our clients and with our core technology partners Dell, Oracle, Red Hat and Symantec.
Our three key service offerings of Managed Services, Resourcing Services and Professional Services can be used independently or integrated to provide a truly comprehensive service.