Job closed
Ref: QP281-03
Job description / Role
On-site UCCE Level 2 Engineer (2x) - Arabic Speaker
Client is currently seeking 2 Arabic / English speaking On-site UCCE Level 2 engineers to join their team based in Riyadh Saudi Arabia.
You will provide services in the form of technical advice and guidance to the client’s customer in respect to its network activities related to the project. The advice and guidance may include assisting the client’s customer in respect of the following: · On-Site Unified Contact Center (UCC) There are no predefined deliverables associated with these Services.
Responsibilities:
- Problem Management
- Monitoring ticking system for open tickets
- implement changes in adherence to change management procedures
- Update RCA for tickets
- Escalate to L3 as required
- Update customer on status of problem
Requirements
- 4 Year experience in supporting Cisco UCCE implementations
- 3 years’ experience with windows Server OS environment
Experience with:
- CUCM, CUSP, VGs,PGs
- ICM System Administration
- UCCE Advanced Scripting
- UCCE Advanced Reporting
- SQL/Informix Databases
- CCVP Required
- Proven ability to work in a team environment.
Please note that travel of up-to 20% is involved for this role.
About the Company
Flint is a UK based provider of specialist infrastructure services and projects to the mobile industry. We work with tier-1 operators, global vendors and service providers in 20 countries. Email or call us today to talk about your needs. We work with our customers to develop solutions and projects for a wide variety of challenges. For design, configuration, installation and other operational projects across radio, core and back-office systems.