Ref: QP164-22

Job description / Role

Employment: Full Time

- Directly supervised a group of complex, full service assets and provide leadership in the oversight of group of hotels in an effort to help the owner achieve their financial goals.
- Monitoring guest satisfaction by providing a systemic gust services culture which delivers excellent gust services results as measured by the brand, independent gust Satisfaction Company and social media vehicles.
- Look into the future and anticipate platform enhancement needs to deal with the life cycle of the company. Through a collaborative approach, develop solutions which will positively affects the hotels & resorts overall performance and/or efficiency.
- Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
- Ensure gusts satisfaction.
- Train staff members.
- Managing the customer relationships.
- Facilitate management software.
- Giving full attention to what customers are saying or suggesting, and taking time to understand the points being made.
- Having experience in practicing the principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Requirements

- Minimum 5-8 years of relevant hotel experience.
- Multi- unit asset management and operations.
- Excellent English language.
- Knowledge of business and management principles involved in strategic planning, resource allocation and leadership techniques.

About the Company

Financial Horizon Services (FHS) is a subsidiary of Financial Horizon Consultants (FHC). FHS offers its expertise in Recruitment & Executive Search: - FHS is a professionally managed HR Service provider, delivering timely solutions to our clients across various sectors/industrial verticals. - FHS acts as catalysts to bridge the gap that exists between the clients' requirement and the resource's manpower. Integrity, confidentiality and thoroughness have helped us cultivate long-term relationships with our clients. - FHS always endeavor to give its best of service. - Some of FHS reputed clients are: Bupa & Almarai.

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Production Incharge salaries in Qatar

Average monthly compensation
QAR 17,000

Breakdown available for industries, cities and years of experience