Operations Manager

Job description / Role

Operations Manager - Tryano - Riyadh

Job Summary:
• The Department Manager - Commercial Operations oversees the implementation of marketing activities in the local market, manages local relationships and analyse the sales.
• He/she is responsible for drawing strategy for local activities to support sales and bring footfall. Responsible for setting up the store animation action plan and builds customer knowledge in order to improve store profitability.
• He/She is responsible for managing the human capital in his/her area, ensuring excellence of commercial operations performance.

Main Responsibilities:
• Responsible for negotiations with brands regarding partnerships agreements
• Conduct monthly business review with major brands and quarterly review on partnership achievement
• Suggest Action plan and development plan targeted by market to increase brand performance
• Supervise podium bookings
• Responsible for the Local A&P budget and coordinates regionally with Marketing and Retail to define the split between business areas
• Drives traffic to store & improves store profitability by creating operational in-store action plans to increase customer acquisition, retention, satisfaction, cross sell & up sell sales and services
• Review and comment on monthly reports from Regional Commercial Operations Executive
• Oversees Visual Merchandising operations including permanent, and promotion merchandising, new store opening and new concept
• Review planogram bi-yearly in accordance to brand performance and oversees implementation in local market
• Finalize New store opening /renovation brand location negotiation in coordination with Retail
• Responsible for in-store material and GWPs orders
• Coordinate with marketing and retail team for GWPs selection and pricing
• Oversees orders for in-store material and GWPs
• Additional tasks might be required, in reasonable alignment with the job role

Requirements

Previous Experience:
• 7 to 11 years of relevant experience
• Marketing/Commercial of global brands in FMCG, Luxury, B to B, Brand development, Trade Marketing, Retail Marketing, ideally for multiple networks and multiple markets

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.