Order Taker

Job description / Role

Company Description

The Movenpick Hotel Waad Al Shamal is a luxury 5-star hotel located in the stunning Northern Province of Saudi Arabia. Boasting a total of 243 rooms, guests can indulge in unparalleled comfort and opulence during their stay. The hotel offers a wide range of amenities, including five exquisite food and beverage venues, providing guests with a diverse culinary experience. For those in need of professional spaces, the hotel features 18 expansive meeting rooms, perfect for hosting conferences, workshops, or other corporate gatherings. Additionally, the hotel offers large banqueting facilities, making it an ideal venue for grand celebrations and events.

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

The position of In-Room Dining Order Taker serves the essential purpose of providing exceptional in-room dining experiences to guests. As an In-Room Dining Order Taker, the primary responsibility is to receive and process guest orders accurately and efficiently, ensuring prompt delivery of high-quality food and beverage items to the guest's room. This role plays a crucial part in maintaining the hotel's reputation for excellence by ensuring that guests receive personalized, professional, and memorable dining services tailored to their specific preferences and requirements. The In-Room Dining Order Taker acts as a key point of contact for guests, offering menu recommendations, taking special requests, and ensuring exceptional service standards are upheld. This position requires excellent communication skills, attention to detail, and a passion for delivering unparalleled guest satisfaction.

Requirements

Qualifications

- Education : A high school diploma or equivalent. Additional education or certifications in hospitality, food and beverage service, or a related field is advantageous.
- Previous Experience : Prior experience in a similar role, preferably within the food and beverage department of a luxury hotel or upscale restaurant, is preferred. Experience in room service or order taking is highly beneficial.
- Menu Knowledge : Strong knowledge of the hotel's food and beverage offerings, including the menu items, ingredients, and preparation methods, is necessary. Familiarity with dietary restrictions, allergens, and special requests is important for accommodating guest preferences.
- Attention to Detail : Being detail-oriented is essential to accurately record guest orders, ensuring they are prepared and delivered according to specifications. Attention to detail also extends to billing accuracy and handling any special requests or modifications.
- Teamwork and Adaptability : The ability to work effectively as part of a team is important, as the In-Room Dining Order Taker needs to collaborate with various departments, including kitchen and bar staff, to ensure smooth operations. Being adaptable to changing situations and able to handle multiple tasks simultaneously is valuable.
- Computer Skills : Basic computer skills, including familiarity with order-taking systems and point-of-sale (POS) software is required.
- Professionalism and Poise : Maintaining a professional and polished appearance, as well as demonstrating a friendly and composed demeanor, is crucial in providing a positive guest experience.
- Food Safety and Hygiene : Knowledge of food safety regulations and adherence to proper hygiene practices is vital to ensure guest health and safety.

Additional Information

What is in it for you:

- Employee benefit card offering discounted rates in Accor worldwide.

Learning programs through our Academies

Opportunity to develop your talent and grow within your property and across the world!

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.