People Support Services Manager - HR

Job description / Role

People Support Services Manager - HR - KSA CP

*This role is open to Saudi nationals only.

Role Profile:
• Responsible of managing the Onboarding and Offborading team in their AOR.
• Support in the design of SOPs and SLAs for both activities and ensuring they are being met.
• Liaise with all relevant Departments to ensure a smooth process for all new joiners and leavers.
• Drive the team to deliver a customer centric service
• The below Key Performance Areas include but are not limited to:
• Act as the main point of contact for all new joiners and Leavers at CL C and above, ensure that the team is delivering high service standards to CL D and below Manage the onboarding/ offboarding team ensuring they are delivering a customer centric service from start to finish of their interaction with Employees
• Work closely with all relevant departments (Recruitment, GRD, Payroll, IT) to ensure a smooth start and finish relationships with employees Responsible for the first induction days, ensuring the most enjoyable and engaging welcome to new joiners
• Responsible and accountable of ensuring the team is up-to-date with all regulations in Markets and are being compliant in their advices and communications
• Review of Exit Interview information captured and passing for action to relevant HR Business Partners
• Experience:
• Proven track record in project delivery/implementation gained in project management offices
• Strong Team management experience
• Previous experience in working with databases and other systems with big data, specifically in ways to promote and simplify access to complex data to stakeholders
• Previous experience liaising with vendors at corporate level a plus

Requirements

Skills:
• Creative and passionate about improving employee experience
• Highly organized and able to work in a fast paced environment
• Strong communication and people management skills
• Good knowledge of Labor Law in general and residency related instructions in particular
• Ability to network and collaborate within the business to maximise own unit's performance

About the Company

As a leading international franchise operator, with nearly 90 of the world’s most recognised brands in its portfolio, Alshaya Group brings great shopping, dining, leisure and hospitality experiences to millions of customers across the Middle East & North Africa, Russia, Turkey, Europe and beyond.

Alshaya Group is a dynamic multinational business and family owned enterprise with a consistent record of growth and innovation. For 35 years, Alshaya has been a pioneering force in brand franchising, using its exceptional knowledge and experience to expand at pace.

Our portfolio of well-loved international brands includes Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Pottery Barn, KidZania and, coming soon, Hampton by Hilton.

From one retail franchise store opened in Kuwait in 1983, Alshaya Group has consistently grown and diversified and today offers customers an unparalleled choice of brands across multiple sectors; Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings, Leisure & Entertainment, and Hotels. A diverse, skilled team of 53,000 people from 120 nationalities support more than 4,000 stores, cafes, restaurants and leisure destinations, a growing online business and a commitment to delivering great customer experiences.