Performance and Reporting Expert

Arcadis

Saudi Arabia

Ref: MP180-202

Job description / Role

Employment: Full Time

Defining performance targets and monitoring economic, regulatory and customer satisfaction performance.

For all railways and metros in the Kingdom:
- Evaluate economic performance
- Manage regulation of services, timetables and procedures
- Set targets for service performance
- Define reporting structure for punctuality, reliability and timetable targets
- Provide guidance on a license delivery plan preparation and support railways
- Report on impact of enhancements and engineering work on passengers, train and metros
- Responsible for customer satisfaction surveys
- Develop compliance and enforcement procedures
- Manage gathering and evaluation of statistics from railways
- Management and enhance website, intranet, internet, document control and publications

Requirements

- Degree/HND qualified
- Minimum 10 years experience in a similar role
- Good analytical skills and reporting writing
- Good communication skills; written and spoken

About the Company

ARCADIS is the leading global natural and built asset design & consultancy firm working in partnership with our clients to deliver exceptional and sustainable outcomes through the application of design, consultancy, engineering, project and management services. ARCADIS differentiates through its talented and passionate people and its unique combination of capabilities covering the whole asset life cycle, its deep market sector insights and its ability to integrate health & safety and sustainability into the design and delivery of solutions across the globe. We are 28,000 people that generate more than 3 billion in revenues. We support UN-Habitat with knowledge and expertise to improve the quality of life in rapidly growing cities around the world.

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Assistant Director salaries in Oman

Average monthly compensation
OMR 1,050

Breakdown available for industries, cities and years of experience