Project Manager - Regional Operations

Alshaya

Saudi Arabia

Ref: GP435-4067

Job description / Role

Employment: Full Time

Project Manager - Regional Operations - Ha'il, KSA

Central Operations is responsible, throughout all Middle East markets, for country profitability focusing on loss prevention, audit and customer service, at the same time driving consistent operational efficiency and best practice in all stores via the company standard operating procedures. Acting as a central point of store communication for the business, the team also protects the company's reputation, supports new brand openings and resolves any issues and problems on the ground.

As Project Manager for Regional Operations, you will ensure SOP, Company Policy, Ministry Regulations and operational compliance are adhered to in all stores within your LOA (AOR). You will also act as a point of contact for staff to ensure their welfare is protected, and to resolve any issues. This role will be based in Hail.

Your responsibilities will include:
* Spending a minimum of 4 days per week performing store visits to ensure high operational standards are maintained
* Acting as the point of contact for the operators and staff in the province for all matters regarding compliance with KSA Ministry rules, SOPs, company policies, and cultural matters
* Working with brand operators and support functions to eliminate risk and losses to the business by creating action plans with a focus on KPI's such as Stock Loss, Audit and Service, ensuring also that the reputation of Alshaya and the brands are protected
* Checking pricing compliance on store visits to ensure KSA ministry regulations are consistently maintained
* Monitoring opening and closing timings of all stores, restaurants and cafes within your AOR to check that they are opening and closing as per mall hours and prayer times during trading hours
* Monitoring the in-store use of MPS (Manpower Planning System) tools in the effective planning of store staff schedules
* Remaining fully mobile and flexible to travel inside and out of the country as and when required to meet business requirements.

Requirements

* 3-5 years of project management experience and managing a team
* Strong communication skills and the ability to set clear direction, motivation, influence and guidance to stakeholders
* A high degree of self-motivation with a disciplined and pro-active approach
* Effective project management, organisational and prioritisation skills
* A developed management style with a mature and logical approach to problem solving
* Arabic language skills are an advantage.

About the Company

As a leading international franchise operator, with nearly 90 of the world’s most recognised brands in its portfolio, Alshaya Group brings great shopping, dining, leisure and hospitality experiences to millions of customers across the Middle East & North Africa, Russia, Turkey, Europe and beyond.

Alshaya Group is a dynamic multinational business and family owned enterprise with a consistent record of growth and innovation. For 35 years, Alshaya has been a pioneering force in brand franchising, using its exceptional knowledge and experience to expand at pace.

Our portfolio of well-loved international brands includes Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Pottery Barn, KidZania and, coming soon, Hampton by Hilton.

From one retail franchise store opened in Kuwait in 1983, Alshaya Group has consistently grown and diversified and today offers customers an unparalleled choice of brands across multiple sectors; Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings, Leisure & Entertainment, and Hotels. A diverse, skilled team of 53,000 people from 120 nationalities support more than 4,000 stores, cafes, restaurants and leisure destinations, a growing online business and a commitment to delivering great customer experiences.

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