Reservations Agent, Group

Job description / Role

Hotel Overview: Makkah Clock Royal Tower, A Fairmont Hotel, is located only a few steps away from the Masjid Al Haraam and the Holy Ka’aba. This 76-story hotel, one of the world’s tallest, is the focal point of the Abraj Al Bait Complex, part of the King Abdul Aziz Endowment Project. The Hotel authentic hospitality is seen throughout 858 rooms.

Summary of Responsibilities:
Reporting to Reservations Manager, responsibilities and essential job functions include but are not limited to the following:

• Manage scheduling of monthly Reservations Communications Meeting
• Complete bi-weekly the office staffing schedule (subject to approval by Director of Reservations)
• Provide administrative support to Director of Reservations and action items as required in an efficient and professional manner
• Respond to all reservation requests and incoming calls in a courteous, efficient, professional and friendly manner in adherence to Fairmont Hotels & Resorts standards
• Respond to all faxed reservation requests in a courteous, efficient, professional and friendly
• Ensure Reservations email box is responded to in an efficient manner by all Reservations Sales Agents as well as by Senior Reservation Agent & Administrator
• Convert reservation sales calls to actual bookings
• Assist with entering Group Reservation Rooming Lists/housing bureau forms as required
• Assist with Internet Reservations and housing processes
• Maintain good working relationships with Global Reservations Centre, Travel Agents and external /internal Guests
• Blocking guestrooms for incoming reservations based on specific guest requirements
• All other duties as assigned

Requirements

Qualifications:
• Previous customer related experience required
• Previous Property Manager System experience preferred
• Computer literate in Microsoft Window applications required
• Must be able to type 25 words per minute
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical aspects of the position include but are not limited to the following:
• Frequent sitting throughout shift
• Occasional kneeling, pushing, pulling, lifting, walking and standing
• Occasional ascending or descending ladders, stairs and ramps

About the Company

We are thrilled to embark on an exciting new chapter as Fairmont Hotels & Resorts, and our unrivaled collection of iconic hotels including Fairmont San Francisco, Fairmont The Norfolk, Nairobi, Fairmont Banff Springs, London's The Savoy and the Fairmont Peace Hotel in Shanghai, join AccorHotels Group, one of the world's largest global hotel companies. Together, as a global community of hospitality leaders, we remain committed to cultivating a culture in which our colleagues are encouraged to realize their full potential through rewarding experiences and development opportunities. This exciting growth translates into opportunities, not just to better meet the needs of our guests, but opportunities for you to grow your career within our incredible brands around the world!

With our distinctive hotels around the world - and more in development - our global hospitality brand is renowned for its warm, engaging service and unique, culturally rich experiences. Located in some of the world's most unforgettable destinations, Fairmont's unrivalled collection reflects a sense of heritage, sophistication, and social importance. We are also committed to responsible tourism and are an industry leader in sustainable hotel management with our award-winning Green Partnership Program.

We have a 100 year tradition of delivering excellent service in some of the most iconic properties in the world. Our focus on service begins with selecting talented individuals who embody our Brand Promise: Turning moments into memories for our guests