RSO Manager - Visitor

Job description / Role

INSPIRE | EXHILARATE | DELIGHT

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.

Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®.

To keep the innovation journey going, the Group has set up "The Greenhouse", which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.

What you'll be doing

- Review and approve new and/or enhancements proposals to establish improvements and efficiencies Sign-off on updated Retail Store SOPs (in compliance with local regulations)
- Manage relationships with internal functional and operational areas in the Group i.e. HR, Admin, Accounts, Logistics, IT, etc.
- Communicate Operating Policies and Procedures to all stores and Local Operations to ensure proper compliance
- Ensure compliance with operating policies and procedures with efficient implementation of the end to end operating processes
- Supervise and Manage directly all Retail Stores Executives assigned in his/her operation and ensure timely execution of their tasks and duties.
- Ensure that all projects are well delivered, executed, and communicated to Retail Stores Staff prior implementation and deployment
- Ensure that Induction program of all staff is well and timely performed to all staff Assess and submit yearly and quarterly
- TNA in collaboration with Local Retail Operations and LandD Team and ensure that all trainings are well and timely performed
- Conduct tactical and refresh training sessions on ad-hoc basis according to business needs and whenever required in the stores or in Retail Academy
- Monitor the implementation of action plans to improve Retail Store Operational Performance
- Ensure that action plan is well communicated to the concerned stakeholders and actions are taken and completed on time Communicate and align with the Country Management and Local Commercial Teams the yearly plan and objectives of Retail Stores
- Operations Review periodical action plans implementation in stores Identify saving opportunities and propose actions to reduce and eliminate unnecessary operating expenses, reduce shrinkage and stock variances; as well provide whenever required, the support to assess investment needs which could improve stores operations performance, Loss prevention, and the compliance with safety and Security of our stores and staff
- Work closely with our JVs and provide support and/or any required information related to Retail operating policies and procedure. Collaborate with Administration to ensure that SLAs are signed and renewed on time

Requirements

What you'll need to succeed

- A minimum of 5 years of Experience
- Effectiveness Measurement
- Demonstrating Customer Centricity
- Developing and Engaging Team Members
- Communicating Effectively
- Demonstrating Personal Resilience and Adapting to Change
- Driving Innovation
- Being Inclusive
- Standard Operating Procedures
- Understanding and Developing Self
- Collaborating and Influencing with Respect and Trust
- Cost Management Methodologies
- Demonstrating Strategic Vision
- Driving Results
- Analytical Thinking
- Project Management
- Quality Management

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.