Sales Operations Manager

Job description / Role

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:
The Sales Operations Manager is responsible for monitoring and guiding the performance of the team by ensuring that all current and new processes are handled in accordance with established Standard Operating Procedures and Company Policies.

What you will do:
Responsible for all admin related support such as:
- Sales Support
- Campaign Systems Setup
- Rectifying Sales Order Errors
- Closing Leads / Enquiries
- Document Management System (DMS) trouble shooting.
- CPOV stock upload.
- Discount maintenance.

Procurement:
- Vendor Quotation management
- Business cards
- Uniform and name badges
- Courier
- All business supplies including cleaning, office supplies.

Network:
- Facilities and Refurbishment
- New sites
- Finance:
- Sales incentive calculation
- Release strategy
- Facilities and Refurbishment

Finance:
- Sales incentive calculation
- Release strategy.

General tasks:
- Deliver business results and creating a work environment that promotes employee engagement.
- Evaluating current processes and recommending improvements to create efficiency and scale for the organization.
- Training, Coaching and Managing team of associates to ensure maximum efficiency while maintaining quality output in accordance with Standard Operating Procedures.
- Represent the key business projects impacting team workflow and customer experience.
- Managing the Sales Operations by providing timely reporting on the Key Performance Metrics and ensuring optimum stock levels with a control over the aged units.
- Represent the business on internal and external audits.

Requirements

Required skills to be successful:
- Graduate in Bachelor's or Above
- 7+ years of experience and 3 years minimum in a similar or supervisory role
- High Level of Exposure to Microsoft office packages and ERP Systems
- Effective inter-personal skills, a good level of spoken and written English and clear verbal & written communication

About the Team:
This role will be reporting to the Managing Director and you will manage the Operations Executives.

What equips you for the role:
- Self-manage time & task, setting priorities based on need, urgency and strategic importance
- Embrace discussion and feedback by and from all team members to encourage participation and buy-in in line with the Al Futtaim Values
- Hardworking, strong analytical skills, detail conscious and highly organised

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.

Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world's most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM as well as EV brands.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.

What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.