Sales Technical Support Representative

Job description / Role

Job Purpose

The purpose of this job function is to work closely with the Supervisor Product Technical Support in providing effective support related to technical support services executing all Product Technical Support services and other assigned activities

The scope of this job function is focused on executing outdoors Product Branding Technical Support services including Cladding Industrial Tiles Cool Tiles Adhesives or any item assigned by management

In addition represent the Exa brand effectively communicating brand identity value and principles in all services and activities with end users owners Tile installation contractors through indoor and outdoor services and visits by executing daily services tasks visits company promotions and marketing events campaigns

Key Accountability Areas

- Supporting Product technical Support department by reaching potential customers to offer and provide technical services
- Provide daily field visits to present product technical services according to management direction
- To present outdoor indoor product range and solution whenever needed
- Working under the guidance and direct instructions from Supervisor
- Build and maintain strong relations with the end users customers potential customers segment in his area by outdoor direct contacting or any assigned to follow by management
- Collect useful information and details about the visited sites and fill data through provided systems tools to support in monitoring and analyzing market status
- Maintain accurate customer records and submit reports as required by company policy
- Provide a weekly monthly report formatted to the companys requirements detailing the status of all projects and tasks being followed
- Give immediate attention to any type of complaint note from the customer using the appropriate complaint form and ensure a satisfactory outcome in the shortest possible time
- Respond to consumer requirements and advise on the buying process
- Always follow company policy and procedures protecting company property and reputation
- Participate in marketing campaign activity with all concerned parties including sales presentations when required
- Participate in Marketing Communication activities eg exhibitions internal and external customer and public relation events
- Work involves flexible working shifts Hours and extensive travelling relocating whenever job tasks are required
- Sales Support Liaise with sales team for all tile related technical and training services and needs
- Participate in the ongoing development of the department by providing advice and suggestions to exa services levels
- Do additional tasks Related to your field as directed by management

Role Accountability

HR Proficiency:
- Ability to obtain updated soft and technical skills related to the job.

Delivery:
- Perform the planned activities to meet the operational and development targets as per delivery schedules.
- Utilize resources effectively to achieve objectives within efficient cost and time.
- Provide a periodic report formatted by detailing the deviation and execution of planned tasks.

Problem-Solving:
- Solve any related problems arise and escalate any complex operational issues.

Quality:
- Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.

Business Process Improvements:
- Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.

Compliance:
- Comply to related policy and procedures and work instructions.

Health, Safety, and Environment:
- Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.

Academic Qualification
- Diploma Degree in Civil Engineering or Marketing & Communication

Requirements

Work Experience
- 2 to 4 Years

Technical / Functional Competencies
- Analytical thinking
- Critical thinking
- Accountable
- Multi-Tasking
- Details Oriented
- Prioritizing
- Time Management
- Well Organized
- Customer Service Oriented

About the Company

alfanar builds efficient energy systems & solutions of the present and sets up infrastructures for a brighter future.

We assist utility sector partners & customers in transforming cities into sustainable, habitable, and inclusive Smart Cities by harnessing renewable energy resources from wind, solar, and waste heat energy. Promoting the transition to a sustainable eco-conscious future.

Using world-class technologies, we develop unrivaled quality electrical solutions & products from our manufacturing facilities, to solve the world’s major energy challenges and make the world a better viable place.

Diligence, Efficiency, and Innovation are the key criteria our teams adopt in order to continuously provide effective solutions. We’re constantly equipping our teams with the tools they need to expand their horizons and reach higher grounds.

Being in an ever-changing environment with a crucial impact on their surroundings, our employees are nurtured to become keen thinkers with highly refined skills and a consistent outlook on the future, working together on finding the next big innovation.