Senior Account Executive

Job description / Role

Global Account Management is the general manager of the account.

- Acts as a single point of contact within customer organization for troubleshooting and resolving all issues arising from Our client sales or delivery-related account activities
- Understands what it takes to manage a business and uses these insights to gain better understanding of a client's needs and to position the value of Our client offers
- Ensures that upper management is informed of business performance responsively and as required to support business planning & decision-making (e.g., pipeline progress, forecast-to-close success, progress on major deals, etc.)
- Aligns client expectations, OUR CLIENT resources, and account activities to ensure smooth execution of strategic account plans
- Anticipates, mitigates, and manages financial, operational and reputation risk to OUR CLIENT and the client
- Manages contractual SLA renegotiations to protect Our client business interests while at the same time maintaining customer satisfaction
- Outlines the overall workforce and labor strategy to meet client and business objectives
- Oversees and administers the contract; works with the client to amend and approve as necessary

Provides accountability and authority for:
- Client relationship
- End-to-end service excellence
- Portfolio management
- Client satisfaction
- Contract performance
- Account business planning and strategy
- Financial performance
- Growth and innovation

Requirements

- Degree level education
- Permanent AE is required full time onsite
- Business & finance oriented/background vs. technical oriented balance
- Strong leadership skills to cope up with the C-level executives
- Client request to interview AE candidates
- Due to nature and sensitivity of the client environment, some restrictions are applied

About the Company

Building businesses, changing lives

At Tandem, we’ve built a vast network of top-tier professionals across the globe. We empower businesses to thrive by delivering unmatched talent solutions. With our global reach, collaborative approach, and unwavering commitment to excellence, we drive transformative growth and shape exceptional teams.

Who we are.

We are a team of industry experts, driven by a passion for innovation and excellence. We are dedicated to providing unique talent solutions and nurturing collaborative partnerships that redefine success.