Posted
Ref: GP285-5400
Job description / Role
Job Summary
The main purpose of the role is to deliver outstanding distribution experiences that fascinate shoppers through the presentation and demonstration of our machines. Reporting to the Area Sales Supervisor, our experts are responsible for both sales and experience. In Dyson we say that our products are bought, not sold. That doesn't mean we don't sell anything, what is means is that we get to know our customers, we understand their needs, we give a 5 star service and with every purchase we strive to make the customer's life easier and better.
Specific Tasks & Duties:
- Product knowledge: Have full working knowledge of previous, current and future product range
- Approaching customers in a friendly and conversational manner, go above and beyond to show them that we care about their experience
- Demonstrating our technology, whilst making complicated terminology simple and easy to understand
- Deliver the balance between hitting sales and delivering exceptional service
- Drive an audience first approach by enhancing personalisation, "VIP" experiences and new propositions
- Provide outstanding experiences to establish Dyson as a leader in the technology industry
- Take pride in store standards; make sure the zone is clean and merchandised to Dyson standards
- Make sure all demonstration products are in working order with the right pricing
- Provide guidance on hair care techniques and supporting items
- Be a proactive learner, about Dyson, engineering, technology and share your experience with other teams members
- Keep track of your own number of demonstrations and sales on daily, weekly, monthly basis
- Be the brand guardian, ensuring you know what needs to be done and how to do it in the Dyson way
Requirements
Skills knowledge and experience:
- Previous experience in an assisted sales environment or service led environment
- Previous experience working with / in a premium technology brand
- Good in English preferred & local market language essential
- Track record for creating innovative solutions that solve problems and/or challenge convention
- Be prepared to hit targets
- Great customer-facing and sales skills, including the ability to adapt your style to the needs of every customer
- A confident approach and a friendly manner
- Be confident in giving in-depth bespoke consultations to answer every customer's questions
Person Specification:
- Demonstrates integrity in all their decisions and actions
- Excellent communication skills up to leadership level
- Proven ability to simplify the complex
- Creative and innovative - able to think differently
- Have a passion for technology
- Passionate about delivering perfect brand and product experiences
- Pro-active - prepared with solutions and anticipating problems
- Passion for learning and keeping up to date with the latest trends
- Team player, happy to share knowledge and experience with people in the team
- Flexibility to operate in an entrepreneurial environment
About the Company
The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.
By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.
With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.
By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.