Senior Data Center Engineer - Operation

Job description / Role

Job Description
- Manage and deliver the operation, upgrade, and configuration of servers, OS, and Backup solutions.
- Monitor the Engineers' corrective maintenance visits is undertaken efficiently, and timely meeting client satisfaction.
- Support Datacenter engineers in operation activities, providing them with guidance and ensuring the work implemented is up to the required standards and in accordance to set milestones.
- Prepare and submits weekly and monthly progress report to the Datacenter team leader to clarify the current status and progress of assigned task.
- Participate in project planning for all the technical aspects related for his team. Support the Team Leader in hiring new resources if needed.
- Act as the technical interface with the client in regards to any queries concerning the installation phase.
- Manage the customer UATs.
- Handle and manage down time activities and its procedures.
- Support our customers inside/outside KSA.
- Investigate and identify the root cause of the incidents.
- Escalate customer satisfaction problems to Data center Team Leader, Technical Project Services, if necessary.
- Provide third-level support to the technical Data center engineers.
- Provide technical training to new stuff and measure their capabilities.
- Responsible for personal and engineer's development to meet business requirements.
- Prepare compiles and review the Project Technical Documentation's with the details of the installation work and submits to team leader.
- Supervise the enrichment of the knowledge base system.

Requirements

Personal Skills
- Excellent communication, interpersonal and negotiation skills.
- Excellent people management skills
- Excellent analytical & problem-solving skills.
- Excellent command of English.

Technical Skills
- In-depth understanding of datacenter technologies including networking, storage, compute, and virtualization
- System administration, Linux, Unix & Windows
- Very Good experience in VMware and VMware NSX.
- Very Good experience in storage and backup solutions
- Hardware implementation experience is must
- Hardware problems troubleshooting experience is must
- Deep knowledge with Cisco Hyper-Converged Solution (HyperFlex) is Preferred
- Deep knowledge with Cisco UCS Storage Server with Cohesity Data Platform is Preferred
- Deep knowledge with Veeam Backup and Replication solution design is Preferred.
- monitor large computer networks for problems from a central location
- communicate with the network team to track data center and network problems until resolution.
- Certifications in the above topics are preferred
- Veeam Certified Engineer (VMCE)
- Cisco CCIE Data Center.

Education
- Bachelor of Engineering with a specialization in Communications or Computers

About the Company

Giza Systems, a leading systems integrator in the MEA region, designs and deploys industry-specific technology solutions for asset-intensive industries such as the telecoms, utilities, oil and gas, hospitality and real estate among other market sectors. We help our clients streamline their operations and businesses through our portfolio of solutions, managed services, and consultancy practice. Our team of 1000 professionals are spread throughout the region with anchor offices in Cairo, Riyadh, Dubai, Doha, Nairobi, Dar-es-Salaam, Abuja, Kampala and New Jersey, allowing us to service an ever-increasing client base in over 40 countries.