Senior Reservations & Ticketing Agent

Qatar Airways

Saudi Arabia

Ref: GP388-982

Job description / Role

Employment: Full Time

Senior Reservations & Ticketing Agent - Qatar Airways - Jeddah

In this role you will provide a full service-oriented professional reservations and ticketing service to all customers and travel business either through telephone calls or in-person meetings in order to achieve optimal customer satisfaction and achieve annual budget revenue targets.

Accountabilities:
- Show dedication and commitment to handle the maximum number of telephone call and passengers whilst at all times carefully following all QR procedures and regulations to achieve the highest possible quality of reservations and ticketing service
- Answer an average of 10-15 telephone calls per hour professionally on a daily basis, and provide a full sales and reservations service to all customers and minimize the rate of abandoned calls.
- Serve all passengers professionally and quickly at the reservations counter to minimize customers waiting time on a daily basis. Maximize use of QR network. Refer more complex cases to reservations supervisor.
- Issue tickets and quote correct fares and tariffs, to maximize customer satisfaction and minimize customer complaints on a daily basis.
- Perform a detailed daily flight firming check to maximize flight utilization and reduce ‘no-shows’ on a daily basis.
- Assist mishandled passengers such as NORECS and DNBs to minimize passenger complaints on a daily basis.
- Assist in controlling cash-flow to ensure that the daily sales report is closed on time on a daily basis.
- Maintain database of customers
- Advise of changes in flight plan or to cancel or confirm reservations
- Calculate and process ticket for refund through the station finance department

Requirements

To be successful in this role you will need relevant tertiary, trade or vocational qualification. Experience of minimum 3 years of job-related experience, with minimum 2 years’ experience in reservations and ticketing from within an Airline or a Travel Agency.

You will also have Airline basic tariff courses. Besides strong Amadeus knowledge, good computer skills are required in this role.

You are service-minded, good communicator and have strong ability to maintain a good structure through all of your daily responsibilities. You must also be able to work well under pressure.

Fluency in English and Arabic language (oral and written) is essential for this role.

About the Company

Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the world’s fastest-growing airline. We connect more than 150 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the Five-star airport, Hamad International Airport in Doha, the State of Qatar.

Travel today involves a mix of short, medium and long-haul segments, with more people travelling than ever before. With the breadth of network coverage today, virtually no destination is unreachable. This is why the commitment to service is paramount; as our guests are travelling farther and more frequently than ever before, the experience on board is an important part of the journey itself.

Since our launch in 1997, Qatar Airways has earned many awards and accolades, becoming one of an elite group of airlines worldwide to have earned a 5-star rating by Skytrax. Voted Airline of the Year by Skytrax in 2011, 2012, 2015 and most recently in 2017, Qatar Airways has won the confidence of the travelling public. We have accomplished these goals by focusing on the details – how we run the business, and how you experience our airline.

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