Job closed
Ref: NP598-197
Job description / Role
JOB PURPOSE
To communicate product information; provide a high level of customer service to the travel trade and to airline customers; and to provide relevant reports; thereby contributing to the Commercial team's delivery of set targets and annual business objectives.
JOB ACCOUNTABILITIES
- Visit clients; along with the sales team; and jointly provide information on new products and answer product related queries.
- Ensure that the queries raised are addressed and timely feedback is given to clients; and highlight any required corrective action to the sales team.
- Establish direct contact with key personal in all agencies and accounts handled by the sales executives and network effectively to promote and offer services of the airline.
- Liaise with the sales team in order to execute agreed marketing and sales strategies to capture maximum market share for the airline.
- Communicate information on products; using agreed communication methods; including information on airline frequent flyer programs; to build and retain brand loyalty.
- Consolidate and analyze market and competitive intelligence obtained through various sources; and report back to the Sales team on the findings; thus enabling the relevant airline to maintain a leading competitive edge amongst competing airlines.
- Liaise with the relevant managers within the airline to obtain pricing approvals; handle group movements; fare; Global Distribution System and system updates.
- Provide timely reports and analysis as required; to support the NAP and airline business plan.
- Perform relevant administrative duties on an ad hoc basis.
Requirements
Qualifications & Experience
Minimum of High School or equivalent
- Basic fares and ticketing qualification from a recognized institute or airline.
Experience:
- 3+ years; preferably in an airline or travel agency.
Knowledge/skills :
- Knowledge of fare construction and ticketing with an understanding of Computerized Reservation Systems (CRS)/MARS/Galileo/Sabre.
- Knowledge of MS Office packages.
- Must have the right to live and work in KSA.
About the Company
A fast-growing international airline with one of the youngest fleets in the sky and more than 400 awards for excellence worldwide.