Service Delivery Manager - Infrastructure

Halian

Riyadh, Saudi Arabia

Ref: NP559-556

Job description / Role

Employment: Contract

Our Client
A leading provider of end-to-end enterprise information technology and telecommunications solutions is looking for Service Delivery Manager - Infrastructure for 12 months extendable contract.

Your Responsibilities
• Coordination between onsite and remote resources Distribute the tasks (projects) between the team (on site, remote) to achieve the goals and deadline based on business requirements
• Look after the existing incident management system .ticketing system we have (Serivcenow) and achieve the SLA

Requirements

Your Qualifications
• ITIL (Service now)
• Lead the team
• point of contact
• Incident management
• SLA etc

Halian Group
With over 20 years of experience, we have come to understand that innovation is the only way to provide agile, practical solutions that transform businesses and careers.
Our resourcing and smart services help you to realize tomorrow’s potential. Discover the amazing things possible when you bring the right people and the right technologies together.

About the Company

Founded in 1996, Halian is an IT services company with a strong track record of delivering value for our customers across the UK, Europe, The Middle East and Africa.

The experience we have gained means that we can help our clients reduce information technology costs, increase IT systems performance, and free up valuable internal resource to focus on core business activities. Our knowledge base covers a variety of industry sectors including Government, Healthcare, Telecommunications and Pharmaceuticals, as well as a specialist Financial markets capability in our Luxembourg office.

We operate with a culture of openness and trust that helps us to develop strong working relationships with our clients and with our core technology partners Dell, Oracle, Red Hat and Symantec.

Our three key service offerings of Managed Services, Resourcing Services and Professional Services can be used independently or integrated to provide a truly comprehensive service.

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